BMC

MyIT

MyIT

Work smarter with context-aware IT services

MyIT is a new self-service app that uses location, role, and preferences to guide employees to the answers and tools they need here and now.

  • Modernize your business with formless requests, context-aware services and crowdsourced collaboration.
  • Improve employee productivity by reducing time wasted on technology-related issues.
  • Cut support costs by deflecting level-one calls to the service desk.
  • Let an amazing user experience boost customer satisfaction.

Video: Enjoy the simplicity of Anywhere IT

Modern IT starts here. (0:44)

Related topics:  IT User Experience, IT Service Management (ITSM), Help Desk Software, IT Self-Service Software, Cloud Computing Software

Empower your users to do more

MyIT relieves much of the burden on your IT department by enabling users to accomplish key service tasks from their own devices.

Formless requests

Simply describe a problem in a post, and MyIT identifies the best solution.

Crowdsourced collaboration

Allow anyone to add assets to maps, report outages, and contribute solutions.

Context-aware services

Receive helpful services and alerts based on role, location, equipment, preferences, and more.

Universal app store

Easily build your own enterprise app store with AppZone.

Anywhere, anytime access

Runs as native app on iOS and Android devices, and in HTML5 browsers on personal computers.

Concierge-style scheduling

Get help in-person or using chat, phone, or collaboration platforms such as Skype® or Google+®.

Contact Sales ›

Take a closer look

  • Deflect routine help desk calls to decrease the cost of high-priority tickets by 33%.
  • Cut IT-related downtime by 25% by connecting business users to IT services anywhere, anytime, on any device.
  • Find more time and resources for critical IT transformation projects.
  • Use across iOS, Android, or any device with an HTML5 browser.
  • Combine MyIT and Remedy with Smart IT to set a new service desk standard for the for the modern workplace.

Video: Better together: Smart IT + MyIT (1:13)

See how Remedy with Smart IT and MyIT deliver an amazing user experience on both sides of the service desk. (1:13)

Custom app store and Salesforce.com integration

AppZone

BMC AppZone makes it easy to obtain, publish, manage, and secure your corporate-approved app store.

Remedyforce

BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.

“Want to see an example of consumerization done right? Check out the latest version of MyIT, BMC’s help desk interface.”

— Jack Madden
Brianmadden.com post: Consumerization Done Right