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Sign up for the On-demand Webinar “Transform Support with Knowledge Management Best Practices”

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Explore the Knowledge-Centered Service (KCS®) methodology

Knowledge is the key to problem-solving. When it’s easy for users and support team members to find the most relevant content for an issue, they can resolve it more quickly and efficiently—with a better experience on both sides of the help desk. In this on-demand webinar, you’ll learn how Knowledge-Centered Service (KCS) can help you:

  • Increase operational efficiency by solving cases faster
  • Optimize resource utilization with faster staff onboarding and improved employee retention
  • Improve quality by giving product developers actionable information about customer issues

BMC helps customers run and reinvent their businesses to succeed in new and better ways.

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  • SAP
  • O2
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  • DISA

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