Although it sounds obvious, Information Technology Service Management (ITSM) success lies in how you position your ITSM efforts in relationship to your enterprise. Two key questions to consider with ITSM are: 1) What are the driving forces behind your ITSM efforts? and 2) Does your ITSM implementation serve as a comprehensive enterprise strategy or … [Read more...]
IT Service Management Blog
IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.
Learn about IT Service Management at BMC.
Let’s face it, most service desks and IT departments have so much on their plate, it’s hard to innovate. As Uber-like experiences change employees’ service expectations, many are getting left in the dust. With the quickening pace of change in cloud, SaaS, software, social networks, and physical-to-virtual assets – the modern service desk faces an … [Read more...]
This post is part of a series on BMC product reviews. Be sure to check out the other post on Control-M Reviews and Remedy Reviews. BMC's FootPrints service desk is an ITSM solution for mid-size organizations that includes incident and problem management, knowledge management, analytics and reporting, mobile access, and much more. User … [Read more...]
Like most companies today, OCASO is transforming itself in response to accelerating consumer demand for conducting business across multiple channels, including in-person meetings and online transactions using smartphones, tablets, and computers. Founded in 1920, OCASO is one of Spain’s leading insurance companies, offering a variety of insurance … [Read more...]
Picture a place filled with threats both known and imagined. Perhaps it’s a ramshackle house with creaky stairs and dusty furniture; a damp, shadowy basement with ominous shapes looming in the corners; or the deepest depths of the ocean. Or maybe it’s your data center. Yes, even a landscape of soothing hums and flashing lights has a secret … [Read more...]
COBIT and ITIL are both popular systems used for governance in IT service management. Used together, in part or in whole, these IT frameworks offer guidance for effective management of IT services. What's The Difference between ITIL and COBIT? ITIL is a framework that enables IT services to be managed across their lifecycle, while COBIT aids … [Read more...]
IT best practices help businesses improve their services and security while maximizing the value of their investments. This roundup covers best practices from cloud to mainframe and beyond. According to Gartner, an IT best practice is “a group of tasks that optimizes the efficiency (cost and risk) or effectiveness (service level) of the business … [Read more...]
This post is part of a series on BMC product reviews. Be sure to check out the other post on Control-M Reviews and FootPrints Reviews. BMC Remedy 9, available on-premises or as-a-service in the cloud, is a powerful service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes … [Read more...]
Information Technology Service Management (ITSM) refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service delivery. Organizations generally use a pre-defined framework of best practices and standard processes to provide a disciplined approach to ITSM implementation. The most … [Read more...]
The 2017 Forbes Insights survey on the state of Information Technology Service Management (ITSM) surveyed 261 executives from around the world, and found that 3 out of 4 executives agreed that “…the amount of time, money, and resources spent on [IT] maintenance and management—versus new project development or new initiatives—is affecting the … [Read more...]