IT Service Management Blog

IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.

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La gestion de services à l’ère de l’intelligence artificielle et de l’apprentissage automatisé

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Service Management AI

Les notions de personnel, processus et technologie évoluent : ces trois éléments sont les piliers d'une transformation réussie. Le premier et le dernier d'entre eux sont actuellement soumis à d'importants changements. La génération Y arrive sur le marché du travail à grands pas. D'ici 2020, la génération Y représentera plus de 50 % de la … [Read more...]

La gestión de servicios en la era de la inteligencia artificial y el aprendizaje automático

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Service Management AI

El cambio Personas. Proceso. Tecnología. Esas tres palabras son el triángulo de oro para el éxito de la transformación. Las primeras y la última están experimentando cambios drásticos en estos mismos instantes. Los «millenials» están accediendo al mercado laboral a un ritmo rápido. Más del 50 % de la población activa serán «millenials» el año … [Read more...]

The Top 5 Trends for Digital Transformation in 2018

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The digital transformation of companies and their business models is moving along, and it will continue to progress in 2018. For companies operating in the global competitive environment, digital transformation is even an absolute MUST this year. For many of these organizations, digital transformation programs are on top of their priority … [Read more...]

What is IT Asset Management? ITAM Explained

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We talk a lot about coordinating the skills and services of IT teams with business needs – anything from overseeing hard skills like programming, developing agile and DevOps cultures, and prioritizing projects based on needs, skill sets, timelines budgets, and even politics. But one thing we hear less about: how to accurately manage the … [Read more...]

Top 19 Tech/IT Conferences of 2018

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Conferences are designed to not only promote fellowship and create networking opportunities among like-minded peers, but they also provide access to the newest ideas and concepts. Fortunately, there are hundreds of tech and IT conferences around the globe each year, so you have the chance to find the right ones that will fit your area of specialty … [Read more...]

ITIL Change Advisory Board (CAB) Explained

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ITIL Change Management & the CAB In the ITIL framework, change management is one of the main processes of the Service Transition phase. Other processes that work in tandem with change management in the Service Transition phase include: Change evaluation Product management Application development Release management Service … [Read more...]

ITIL Business Relationship Management Explained

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Business Relationship Management (BRM) is the part of the ITIL framework that deals with anticipating current and future customer needs. It is primarily defined in the Service strategy phase which contains the following major processes, aside from BRM: Service portfolio management Financial management for IT services Demand management … [Read more...]