Going to SHARE in Seattle on March 2nd? Let’s chat when you get there. For anyone out there in the mainframe world, you know the story. Each day at work, you probably hear one or more of the same five themes: “We need to cut mainframe costs.” “We need to improve productivity.” “Let’s try XYZ to improve our SLA.” “We need more people, but … [Read more...]
IT Service Management (ITSM) Blog
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They tell The Zoo that we're standing on the threshold of a digital revolution. But what does that mean? Businesses eliminating assigned office seating and mining companies relying solely on robots show us that every job is now digital. Will IT be able to adept? Erin calls the Digital Revolution "the new beginning for IT." A chance to reinvent … [Read more...]
A recent survey by Forrester shows that up to 50% of workers feel that their IT service desk cannot support legitimate needs with today’s technology. Savvy workers want to rid themselves of extra devices and find easier solutions to problems. Facing an unproductive stall due to forms to fill out, antiquated interfaces, and long wait … [Read more...]
Adopting new technologies and integrating them with its product offerings is almost an obsession at Morningstar, Inc. However, Andrew Watts, Morningstar’s IT director, makes it clear that Morningstar isn’t interested in technology for technology’s sake. Before embracing any new technology, IT always asks two questions: What will this new … [Read more...]
With the advent of Internet of Things, smart machines and flying drones, The Zoo discusses why so many IT organizations still struggle to catalog and track their work environments. Time for a change. Beyond exponential IT asset growth, we need to start tracking cost, usage and performance to maximize our IT purchases. Jeff Moloughney and Chris … [Read more...]
Fundamentally transforming the way people and organizations think about and use their technology is key to a major IT initiative undertaken by Vodafone. “We wanted to deliver a “best-in-class” solution to all Vodafone employees and reach a level of service excellence that could be demonstrated to our customers," said Karine Brunet, head of IS … [Read more...]
PINK ’15, now in its 19th successful year, is the globally recognized event in the IT Service Management conference space. The three day program is content rich and comprehensive, covering a vast array of subjects from all across the ITSM spectrum. BMC is proud to be a Silver Sponsor of Pink15. Stop by our booth #603 to learn how BMC can help you … [Read more...]
Does SaaS cost more? Apparently. Is it easier to use? Not always. Cloud's good enough? For some. To figure it all out, The Zoo compares cloud-based and on-premise enterprise software, looking for the pros and cons on both sides. Chris Rixon and Jeff Moloughney also discuss on-demand services' impact on businesses. Will really 80% of all services … [Read more...]