IT Service Management Blog

IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.

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Getting Real Results Today with Artificial Intelligence


Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been saddled with in … [Read more...]

Delight Users and Simplify IT with Enterprise Chatbots


Today’s consumer digital experiences are better than ever—seamless, convenient, and intelligent. Why should the workplace be any different? In fact, leading IT organizations are already delivering digital workplace experiences that rival the consumer services people love. They’re not just being nice; a modern, personalized experience drives … [Read more...]

Unleashing the Power of Remedyforce with the CMDB


The philosophy behind the US Oncology Network, a business unit within McKesson Specialty Health, is that local care for cancer patients is better care. Our network of more than 1,400 independent physicians delivers value-based, integrated care to patients close to their homes. Our clinical and business support capabilities, expertise, and … [Read more...]

Introducing ITSM + Multi-Cloud Discovery for the Mid-Market


You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management … [Read more...]

What Mid-market Companies Should Look For in an ITSM Solution


This blog completes our three-part series on IT service management for the mid-market company. In our last blog, we discussed ways to make sure ITSM delivers full value for your organization. In this installment, we’ll drill down into the features most essential for efficiency, competitiveness, and digital transformation. A modern, user-centric … [Read more...]