Ingram Micro traces its roots back to technology distributor Micro D, Inc., which was founded in 1979. Since that time, our company has become the largest distributor of wholesale technology products in the world and it ranks #62 in the Fortune 500. Ingram Micro offers solutions from 1,700 technology suppliers including major players such as … [Read more...]
IT Service Management Blog
IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.
Learn about IT Service Management at BMC.
At Windstream Communications, our focus is on providing advanced network and telecommunications services in rural communities across the U.S. We’ve become a leader in our markets because of our commitment to delivering exceptional service to every customer, from individual consumers and small businesses to midsize and large enterprises. IT supports … [Read more...]
When software companies merge, like other businesses, it can create opportunities as well as uncertainties for customers. The ITSM space is really crowded with many vendors promising to deliver a great service desk experience. But not all vendors are the same. Leading IT organizations are seeking vendors committed to delivering excellence in … [Read more...]
CyberArk is the only security company that proactively stops the most advanced cyber threats – those that exploit insider privileges to attack the heart of the enterprise. The company has pioneered a new category of targeted security solutions to protect against cyber threats before attacks can escalate and do irreparable business damage. The … [Read more...]
When planning a Data Center change such as deploying a new server or adding a new telecommunications line, mobile application, or Web-based service, it’s important to understand the risks and consequences that can occur after your project is deployed. Today, let’s look at the role that risk assessment plays when planning a Data Center change in an … [Read more...]
In the IT management world, there’s always been confusion between the terms Mean time between failures (MTBF), Mean time to first failure (MTFF), and Mean time to repair (MTTR), and how they relate to product reliability. Let’s take a few minutes today and look at these terms and how you would use them for data center management in an IT service … [Read more...]
This blog is the fifth in a series on best practices for transforming help desk operations at small to medium-size businesses from reactive to proactive. It’s estimated by Forrester Research, that about 20 percent of all support tickets involve passwords. Password resets are simple to do, but their sheer volume makes them a drain on help desk … [Read more...]
I have been working on building and testing the BMC Discovery product since early 2004, and to this day I still get excited about what it is capable of doing. The rich and accurate data it gathers from any deployment, large or small still astounds me. I am permitted to explore the Discovery instances that are scanning the BMC environment. Taking … [Read more...]
This is the final blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we explored the issues around outsourcing and offshoring: how to decide whether to do it, and how to make sure it works out. In this installment, we’ll look at how you can make sure your service desk can keep up with the demands of … [Read more...]
This is the fourth blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we presented five metrics to help you track your performance and make sure you’re hitting the right targets. In this blog, we’ll tackle the perennial questions of whether to outsource or offshore your service desk—and how to make … [Read more...]