IT Service Management Blog

IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.

Learn about IT Service Management at BMC.

Bimodal IT


During our company’s 200+ year history, we have successfully navigated many insurance industry changes. Today, however, the rate of change is breathtaking. Consumer expectations are forcing companies like ours to eliminate cumbersome paperwork that takes days or weeks to process and simplify complicated policy terms that come across as … [Read more...]

What Is ITIL Service Design?

ITIL Guide

ITIL® Service Design is the second of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Design helps with the end-to-end design of a company’s service. Rather than focusing on the components, capabilities, or how IT supports the service strategy, … [Read more...]

Common Challenges with Big Data Deployments


With technology that enables the collection, storage, and analysis of an incredible quantity of data, business demand for big data deployments has moved from experimentation to production. At the same time, IT needs to keep integration with existing business systems in mind. For instance, structured data remains the main focus, so IT needs to keep … [Read more...]

What Is ITIL Service Strategy?

ITIL Guide

ITIL® Service Strategy is the first of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Strategy helps organizations understand a market-driven approach to managing IT services as well as how to create a practice of service management to manage … [Read more...]

Digital Workplace and the Consumerization of IT


In many organizations, the technology that employees use to get work done has been pre-defined by a centralized IT group. This technology is also typically a generation or two behind the best consumer experiences, and choice is severely limited. Additionally IT not only dictates the type of technology used, but also when and where it can be … [Read more...]

Gartner 2015 Magic Quadrant for ITSSM Tools


The 2015 Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools is now available and BMC was named a leader for the second year in a row. Critical to managing the delivery of IT services, ITSSM tools enable infrastructure and operations (I&O) managers to better support their production environments and staff. ITSSM tools … [Read more...]

6 Benefits of ITIL

ITIL Guide

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities. As a set of practices that imparts practical and strategic guidance for IT service management, the overall goal of ITIL is to improve the … [Read more...]