A few months ago, we wrote about the Spectre and Meltdown vulnerabilities discovered in Intel processors and how to address them: primarily, by deploying software patches. But recently, the plot thickened. Microsoft’s Meltdown patch actually made the original vulnerability worse, creating the new “Total Meltdown” vulnerability that puts its … [Read more...]
IT Service Management Blog
IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.
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Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been saddled with in … [Read more...]
Today’s consumer digital experiences are better than ever—seamless, convenient, and intelligent. Why should the workplace be any different? In fact, leading IT organizations are already delivering digital workplace experiences that rival the consumer services people love. They’re not just being nice; a modern, personalized experience drives … [Read more...]
Throughout government agencies, public servants use integrated service management tools for streamlined reporting, optimized ticket management and organized service catalogs in IT and business operations. However, these end users often only utilize about ten percent of the tool’s capabilities. If they can increase the utilization of the tools, IT … [Read more...]
The philosophy behind the US Oncology Network, a business unit within McKesson Specialty Health, is that local care for cancer patients is better care. Our network of more than 1,400 independent physicians delivers value-based, integrated care to patients close to their homes. Our clinical and business support capabilities, expertise, and … [Read more...]
You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management … [Read more...]
In 2005, Gartner pronounced consumerization "the most significant trend affecting IT in the next 10 years." Here we are over 10 years later, and while the buzz about the consumerization of IT may have since died down, the effects of it have not. Although the concept of consumerization may not be discussed everyday, it is something that is … [Read more...]
The value of cloud IT service management can extend well beyond enhancing and accelerating IT processes and initiatives. By integrating ITSM workflows with business processes and services, companies can improve efficiency throughout the organization while enabling more seamless, convenient, and effective experiences for employees. Enterprise … [Read more...]
This blog completes our three-part series on IT service management for the mid-market company. In our last blog, we discussed ways to make sure ITSM delivers full value for your organization. In this installment, we’ll drill down into the features most essential for efficiency, competitiveness, and digital transformation. A modern, user-centric … [Read more...]
As disruptive technologies transform industries, customer experience is quickly emerging as a prime factor in competitive advantage. Both consumers and employees expect more freedom and flexibility in the way they interact with businesses, with differentiated services designed around their own needs and preferences, and availability through any … [Read more...]