The digital transformation of companies and their business models is moving along, and it will continue to progress in 2018. For companies operating in the global competitive environment, digital transformation is even an absolute MUST this year. For many of these organizations, digital transformation programs are on top of their priority … [Read more...]
IT Service Management Blog
IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.
Learn about IT Service Management at BMC.
We talk a lot about coordinating the skills and services of IT teams with business needs – anything from overseeing hard skills like programming, developing agile and DevOps cultures, and prioritizing projects based on needs, skill sets, timelines budgets, and even politics. But one thing we hear less about: how to accurately manage the … [Read more...]
ITIL Financial Management is also called Financial Management for IT Services and refers to a section of the Service Strategy phase of the ITIL framework. In addition to financial management, the Service Strategy phase includes four other processes. These are: Service portfolio management Demand management Business relationship … [Read more...]
Conferences are designed to not only promote fellowship and create networking opportunities among like-minded peers, but they also provide access to the newest ideas and concepts. Fortunately, there are hundreds of tech and IT conferences around the globe each year, so you have the chance to find the right ones that will fit your area of specialty … [Read more...]
ITIL Change Management & the CAB In the ITIL framework, change management is one of the main processes of the Service Transition phase. Other processes that work in tandem with change management in the Service Transition phase include: Change evaluation Product management Application development Release management Service … [Read more...]
ITIL is an acronym that stands for Information Technology Infrastructure Library and is the common term used to describe the catalog of best practices that it represents. It refers to the gold standard framework for managers looking to transition from a basic IT infrastructure to an IT-services oriented company. ITIL provides guidance on how to … [Read more...]
Business Relationship Management (BRM) is the part of the ITIL framework that deals with anticipating current and future customer needs. It is primarily defined in the Service strategy phase which contains the following major processes, aside from BRM: Service portfolio management Financial management for IT services Demand management … [Read more...]
Is One Really Enough? In the first blog, we covered the common confusions and misperceptions regarding discovery tools and why, in many cases, multiple discovery tools are required. In this second blog, we provide prescriptive guidance, including lessons learned, to select and support a successful implementation of one or more discovery … [Read more...]
Remedyforce, built on Salesforce App Cloud, is a modern service desk solution that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Compare Remedyforce with other ITSM solutions and you'll see why we're not just different, we are better. Start Your Free … [Read more...]
Most people probably have some idea about what a Technical Support Engineer does. We’ve all gone through tech support at one point or another in our lives, but there are several essential duties that separate a Technical Support Engineer from other roles on a help desk. Think you know tech support? Do you really know what a Tech Support Engineer … [Read more...]