What is Sprint Zero? Sprint Zero Explained

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The benefits of applying Agile are clear and far-reaching. These include: Improved product quality Higher customer satisfaction ratings Increased control over project development Faster turnaround of ROI Fewer risks Overall, Agile simplifies the project management process by breaking it down into easily manageable parts, or Sprints. … [Read more...]

REST vs CRUD: What’s The Difference?

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Some of the confusion around REST and CRUD has to do with the overlapping of basic commands mandated by both processes. This is further amplified by the Rails community embracing REST and its GET, PUT, POST nature. Savvy developers can see glaring similarities between GET, PUT, POST and CREATE, READ, UPDATE, DELETE. The latter commands are the … [Read more...]

SIEM vs. Log Management: What’s the difference?

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It seems that nearly every week, we hear about another major business who’s just been a part of some data breach. Hackers have reached evidently secure information, often taking sensitive and financial information of employees and customers. The problem is that we don’t know what computer system attacks look like until after they occur. If we … [Read more...]

What is Regression Testing? Regression Testing Explained

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When making changes to a system, application, or component, you may find that the error or new feature you addressed is functioning – but now several other issues exist. This is a common issue in software development. There are many ways to test software, but one test focuses on post-modification testing to ensure the fix doesn’t cause harm or … [Read more...]

What is an Operational-Level Agreement? OLAs Explained

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In today’s technology-driven marketplace, delivering superior IT service management is a requirement to remain relevant. As such, organizations must monitor key infrastructure performance indicators and business services defined under Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). However, … [Read more...]

From Small to Big: Growing an IT Ops Organization

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It happens all the time in small-to-medium IT organizations: one person handles all the IT Operations (IT Ops) duties with occasional help from consultants. But change happens. And organizations often grow large enough through acquisition, organic growth, or going public, such that the existing staff can no longer handle the IT Ops workload. … [Read more...]

IT Infrastructure Planning: How To Get Started

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Why Engage in Infrastructure Planning? Very few of us are lucky enough to be one of the first few employees in a new organization. Those of you who are get to plan the infrastructure with a blank slate, and can focus all of your efforts on doing things right the first time. However, most of us have inherited an infrastructure that has at least a … [Read more...]

CapEx vs OpEx for IT & Cloud: What’s The Difference

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IT professionals generally have two options when it comes to procuring new equipment, capabilities, and software: they can obtain new capabilities and equipment as a capital expense (CapEx) or they can obtain them as an operating expense (OpEx). As many companies are shifting from a model of hardware and software ownership to a SaaS model, IT and … [Read more...]

What is Enterprise Output Management? EOM Explained

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  Enterprise Output Management (EOM) refers to the process by which enterprise organizations manage, format and distribute data created from operational applications. These include CRMs, banking systems, insurance information systems, ERPs, retail POS systems, accounting software and more. Sometimes categorized as middleware, this … [Read more...]