As companies offer more digital services, billing and scheduling processes can become increasingly complex, requiring more effort than expected to maintain. It doesn’t have to be this way. In fact, a large telecommunications company that moved from a homegrown system to workload automation with BMC created a more positive customer experience, … [Read more...]
Basil joined BMC in 2003 and has been part of Control-M and Remedy product lines. He is currently working as a Lead Solutions Marketing Manager within the Control-M Marketing team. During his time at BMC he has served as a subject matter expert for several products and components within the Control-M suite, with focus on Disaster Recovery and Security. Prior to joining the Control-M Solutions Marketing team he was managing a Customer Support team for the Remedy product line. Basil has an MBA in Marketing and a BBA in Management Information Systems from the University Of Houston. He has more than 15 years’ experience in technology that spans Software Development, Customer Support, Marketing, Business Planning and Knowledge Management.