Modern digital service management for every enterprise
BMC service management solutions help organizations transform and thrive in the digital era. Modern service desks, powerful platforms and intuitive user experiences enable you to be more productive and more efficient in the workplace, no matter how complex your IT environment is.
What to look for in service desk software
- Essential task coverage including incident and problem management, knowledge management, asset management, service catalog, and mobile self-service
- Preconfigured best practices and embedded ITIL processes
- Scalable CMDB
- Customizable reports and dashboards
- Integration with IT operations management
IT service reborn
BMC Remedy Service Management is a powerful service management platform built natively for mobile with an intuitive, engaging, people-centric user experience to make everybody more productive. Delivered from the cloud or your own data center, Remedy scales to help to meet the needs of the world’s largest enterprises
- Work smarter – Context-aware searches, stunning reports and insightful dashboards help you do more, better, faster.
- Beautiful experience – Make the whole enterprise more productive through intuitive user experiences focused on roles, not modules
- Innovative platform – The Remedy platform, built on a modern Java codebase, helps you manage complexity, simply with open integrations, the industry leading CMDB and powerful admin tools.
- Service desk in your pocket - Take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
- Proactive IT – Create a more efficient enterprise by implementing Remedy with the rest of BMC’s IT Operations Management (ITOM) solutions.
“We have just begun to move toward our goal of standardizing and optimizing IT processes and we are already realizing significant benefits.”— Damir Suban, Project Manager, Mercator
Service desk solutions for any environment
BMC Remedyforce, built on Salesforce App Cloud, delivers complete IT service management with social, mobile, and collaborative capabilities.
BMC FootPrints Service Core delivers a powerful and user-friendly suite of on-premises tools to automate the entire lifecycle of IT and non-IT services quickly and easily.
- IT Service Management (ITSM)
- BMC delivers a full range of ITSM solutions that enable innovation with streamlined, intelligent service delivery for today's mobile, social, and collaborative business users.
- IT Infrastructure Library® (ITIL®) Solutions
- BMC offers ITIL training and certifications, transformation consulting, eBooks on best practices from ITIL authors, and ITIL-compliant solutions. (ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited.)