Service Desk Software

Intuitive solutions for outstanding IT services

Transform your service desk and help your business thrive. BMC service desk solutions go beyond the help desk to deliver a wide range of digital services with the flexibility to fit your particular IT infrastructure.

Superior IT service management

New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

  • Increase value with complete, integrated IT Operations Management  (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
Explore BMC Remedy IT Service Management Suite ›

“Our contribution to a successful business is that we run as we are planned to run…BMC software allows us to monitor and steer our internal IT processes in ways that we didn’t know before.”

— Dieter Grossman, Project Director, Siemens
Learn more about Siemens' success with BMC solutions (Video - 4:49)
Hear from other customers ›

Service desk solutions for any environment


BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.

FootPrints Service Core

BMC FootPrints Service Core delivers a powerful suite of on-premises tools to help manage the entire lifecycle of your IT services.

Related topics:

IT User Experience
BMC delivers a new customer experience to both sides of the service desk by providing customers intuitive, elegant access to IT services and enabling IT to personalize the experience.
IT Service Management (ITSM)
BMC delivers a full range of ITSM solutions that enable innovation with streamlined, intelligent service delivery for today's mobile, social, and collaborative business users.
IT Infrastructure Library® (ITIL®) Solutions
BMC offers ITIL training and certifications, transformation consulting, eBooks on best practices from ITIL authors, and ITIL-compliant solutions. (ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited.)