Service Desk Software

Seamless solutions for outstanding IT services

Transform your service desk. BMC service desk solutions go beyond the help desk to deliver a wide range of business services with the flexibility to fit your particular IT infrastructure.

Sophisticated IT service management

Remedy IT Service Management Suite handles your IT services and capabilities like never before. Built on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management (ITOM).

  • Access IT services and information through intuitive self-service capabilities via social media and mobile applications.
  • Streamline service delivery with a scalable, secure platform.
  • Choose a delivery model that fits your business—on-premises for added control and visibility or in the cloud to reduce operating costs.
Explore BMC Remedy IT Service Management Suite ›

“Our contribution to a successful business is that we run as we are planned to run…BMC software allows us to monitor and steer our internal IT processes in ways that we didn’t know before.”

— Dieter Grossman, Project Director, Siemens
Learn more about Siemens' success with BMC solutions (Video - 4:49)

Service desk solutions for any environment


BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.

FootPrints Service Core

BMC FootPrints Service Core delivers a powerful suite of on-premises tools to help manage the entire lifecycle of your IT services.

Related topics:

IT User Experience
BMC delivers a new customer experience to both sides of the service desk by providing customers intuitive, elegant access to IT services and enabling IT to personalize the experience.
IT Service Management (ITSM)
BMC delivers a full range of ITSM solutions that help modernize service delivery for today's mobile, social, and collaborative business users.
IT Infrastructure Library® (ITIL) Solutions
BMC offers ITIL training and certifications, transformation consulting, eBooks on best practices from ITIL authors, and ITIL-compliant solutions.
Help Desk Software
BMC help desk software lets you take control of the help desk, with an affordable, reliable, user-friendly solution.