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Service Desk Software

Modern digital service management for every enterprise

BMC service management solutions help organizations transform and thrive in the digital era. Modern service desks, powerful platforms and intuitive user experiences enable you to be more productive and more efficient in the workplace, no matter how complex your IT environment is.

BMC Remedy Service Management is a powerful service management platform built natively for mobile with an intuitive, engaging, people-centric user experience to make everybody more productive. Delivered from the cloud or your own data center, Remedy scales to help to meet the needs of the world’s largest enterprises

  • Work smarter – Context-aware searches, stunning reports and insightful dashboards help you do more, better, faster.
  • Beautiful experience – Make the whole enterprise more productive through intuitive user experiences focused on roles, not modules
  • Innovative platform – The Remedy platform, built on a modern Java codebase, helps you manage complexity, simply with open integrations, the industry leading CMDB and powerful admin tools.
  • Service desk in your pocket - Take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
  • Proactive IT – Create a more efficient enterprise by implementing Remedy with the rest of BMC’s IT Operations Management (ITOM) solutions.

Explore BMC Remedy Service Management Suite ›

“We have just begun to move toward our goal of standardizing and optimizing IT processes and we are already realizing significant benefits.”

— Damir Suban, Project Manager, Mercator
Hear from other customers ›

Service desk solutions for any environment


BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.

FootPrints Service Core

BMC FootPrints Service Core delivers a powerful suite of on-premises tools to help manage the entire lifecycle of your IT services.

Related topics:

IT User Experience
BMC delivers a new customer experience to both sides of the service desk by providing customers intuitive, elegant access to IT services and enabling IT to personalize the experience.
IT Service Management (ITSM)
BMC delivers a full range of ITSM solutions that enable innovation with streamlined, intelligent service delivery for today's mobile, social, and collaborative business users.
IT Infrastructure Library® (ITIL®) Solutions
BMC offers ITIL training and certifications, transformation consulting, eBooks on best practices from ITIL authors, and ITIL-compliant solutions. (ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited.)