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HR Case Management

HR Case Management

Empower the workforce and automate HR processes with intuitive self-service and best-practice content

For Human Resources leaders who want to deliver amazing service to employees, BMC HR Case Management delivers a next-generation service center solution. Transform HR for the digital era with best-practice templates and workflows and a mobile, digital workplace app that makes your whole workforce more productive.

  • HR templates and workflows – Rich HR content delivered out-of-the box
  • HR process automation – Create custom workflows using the drag-and-drop designer
  • Tiered shared service delivery – Align to the industry standard delivery model
  • eForms – Convert paper forms into digital content
  • Real-time reports and dashboards – Gain instant insight into HR data
  • Digital workplace – Mobile app available on iOS, Android, and HTML5 devices

Video: Introducing HR Case Management

Automate HR, empower the workforce, and transform your digital enterprise. (2:19)

Related topics:  Digital Service Management

For the HR Manager: Automate and optimize your HR processes

HR Case Management gives you a powerful process automation solution with hundreds of pre-built HR workflows and templates to help you deliver value fast. Intuitive eForms enable you to turn manual forms into digital services so you can capture data electronically and make your workforce more productive.

Drastically reduce calls to the service center and deliver a modern digital workplace experience with the intuitive self-service app that allows employees to search knowledge and policies, log and track their cases, and book appointments with HR. Keep your confidential data safe and audited with the necessary security controls.

For the VP of Shared Services: Standardize and transform the way you deliver services

HR Case Management can accelerate your transformation with out-of-the-box alignment to a tiered shared service delivery model. Hundreds of prebuilt workflows and templates enable you to get your service center help desk delivering value faster than ever and the powerful in-app analytics allow you to track your progress.

The intuitive self-service app will help you to drive more transactions to tier-0 and deliver a true digital workplace experience for your workforce. Sophisticated SLA management helps you to prioritize cases accordingly, and the granular, yet flexible security model ensures your sensitive data is always protected.

For the CIO: Deliver services beyond IT

The mature, well-defined and rigorous framework of ITIL® works well for IT but for the HR department there is a need to have a more flexible and collaborative approach to managing cases, and a configurable privacy model to protect sensitive data. HR Case Management is purpose built for HR and supports a tiered shared service delivery model.

Built on BMC’s world-class Remedy workflow platform and integrated with Remedy IT Service Management suite, HR Case Management enables IT to deliver a tailored experience to HR using tools and technology that the IT department is familiar with.

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Take a closer look

Built on BMC’s powerful Remedy platform, HR Case Management is the complete solution for a modern service center with hundreds of pre-built HR templates and workflows, customizable eForms and a self-service app designed for the digital workplace.
  • SaaS or on premises – delivered from the BMC cloud or your own data center
  • Remedy Service Management integration – quickly convert HR cases into IT incidents or vice-versa
  • HR platform integration – including most 3rd-party HR management systems for easy importing of people data
  • Data privacy – multi-tenant architecture and flexible data privacy rules ensure sensitive data is always protected
  • Safe and compliant – HIPAA and Safe Harbor certified

Associated products

Remedy Service Management Suite

BMC Remedy Service Management is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive.


BMC MyIT is a self-service app that modernizes your business with formless requests, context-aware services and crowdsourced collaboration.