Service desk vs help desk. Proactive vs reactive. Holistic vs IT-centric. The comparisons go on and on. BMC Software product manager, Peter Adams, explains the difference between the two approaches. While help desk can support smaller, less technology-dependent organizations, the digital workplace requires a modern service desk, capable of supporting all aspects of the business – for both on-site and remote workers. Peter also discusses how social, mobile and cloud innovation have evolved the service desk.
- Reduce MTTR and Improve Collaboration with Service Desk Automation
- I.T. Friction and Social Media
- Digital Workplace and the Consumerization of IT
- Leverage Your HR and CRM Software to Accelerate Business
- Harnessing the Power of the Digital Services River