Service Management Blog

Who Uses ITIL?

ITIL Guide
BMC Software
by BMC Software
1 minute read

ITIL® is used by organizations in all industries and sectors, including: large, medium, and small companies; U.S. federal, state, and local governments; and universities. ITIL can benefit any organization that provides an IT service management (ITSM) product or service.

As a set of practices that imparts practical and strategic guidance for ITSM, ITIL is used as a guide to help groups improve the value of their services by focusing on solving business issues rather than just improving IT capabilities. Organizations use ITIL as a framework for improving or implementing capabilities that will provide specific business value.

Every organization has unique qualities and parameters, therefore it’s important for a team who uses ITIL to evaluate and apply the guidelines in a way that fits the needs of its business. Used wisely, the benefits achieved can include cost reduction by optimizing use of resources, improved service delivery and customer satisfaction, and a stronger alignment between IT and business groups.

Since ITIL is a set of best practices and not a standard, organizations are free to adopt as much of the ITIL framework as is valuable to them. However, the more ITIL-compliant an organization’s processes are, the greater the benefits that organization will realize.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

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About the author

BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 92 of the Forbes Global 100.