ITIL® Service Transition is the third of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business.
ITIL Service Transition helps organizations plan and manage the change of state of a service for its lifecycle. Risk management and service knowledge curation are integral to service transition.
Managing risk for new, changed, and retired services protects the product environment so the business can deliver value to itself and its customers. Curating service knowledge helps all stakeholders make informed, reliable decisions and support challenges with service delivery.
During service transition, the following organizational elements require support:
- Service strategy
- Suppliers of the service
- Organizational culture
No change is without risk; in fact, change can create additional risk. When transitioning services, communication planning is critical for awareness and compliance to governance of the service. One of the biggest challenges in service transition is changing people’s behavior to accommodate the new or different service or product. People have a psychological need to feel safe and comfortable with changes that will affect them.
If you’re new to ITIL, check out our Complete Guide to ITIL.
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