Service Management Blog

What Is ITIL Service Transition?

ITIL Guide
BMC Software
by BMC Software
1 minute read

ITIL® Service Transition is the third of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business.

ITIL Service Transition helps organizations plan and manage the change of state of a service for its lifecycle. Risk management and service knowledge curation are integral to service transition.

Managing risk for new, changed, and retired services protects the product environment so the business can deliver value to itself and its customers. Curating service knowledge helps all stakeholders make informed, reliable decisions and support challenges with service delivery.

During service transition, the following organizational elements require support:

  1. Service strategy
  2. People
  3. Process
  4. Technology
  5. Suppliers of the service
  6. Organizational culture
  7. Governance
  8. Risk

No change is without risk; in fact, change can create additional risk. When transitioning services, communication planning is critical for awareness and compliance to governance of the service. One of the biggest challenges in service transition is changing people’s behavior to accommodate the new or different service or product. People have a psychological need to feel safe and comfortable with changes that will affect them.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

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About the author

BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 92 of the Forbes Global 100.