What Is ITIL Service Strategy?

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ITIL® Service Strategy is the first of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business.

ITIL Service Strategy helps organizations understand a market-driven approach to managing IT services as well as how to create a practice of service management to manage those services. Businesses that deliver support services and products must be aware of, and make sound decisions related to, the costs and risks of those offerings.

IT projects should directly support the business strategy. High-value projects will drive revenue and have a positive impact on the performance of the organization.

ITIL Service Strategy process areas include:

  1. Service portfolio management
  2. Financial management for IT services
  3. Demand management
  4. Business relationship management
  5. Strategy management for IT services

These process areas work collaboratively to inform strategic decisions that influence IT services and their value chain.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

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