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What Is ITIL Service Strategy?

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ITIL Guide
BMC Software
by BMC Software
1 minute read

ITIL® Service Strategy is the first of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business.

ITIL Service Strategy helps organizations understand a market-driven approach to managing IT services as well as how to create a practice of service management to manage those services. Businesses that deliver support services and products must be aware of, and make sound decisions related to, the costs and risks of those offerings.

IT projects should directly support the business strategy. High-value projects will drive revenue and have a positive impact on the performance of the organization.

ITIL Service Strategy process areas include:

  1. Service portfolio management
  2. Financial management for IT services
  3. Demand management
  4. Business relationship management
  5. Strategy management for IT services

These process areas work collaboratively to inform strategic decisions that influence IT services and their value chain.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

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About the author

BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 92 of the Forbes Global 100.