ITIL® Service Design is the second of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business.
ITIL Service Design helps with the end-to-end design of a company’s service. Rather than focusing on the components, capabilities, or how IT supports the service strategy, ITIL focuses on the overall business impact. Designing a service to meet the organization’s strategic and customer needs requires coordination and collaboration between people, processes, suppliers, and technology.
When designing services, focusing on what it will take to complete an IT project will not necessarily yield high customer satisfaction; focusing on high service maturity however, will.
There are five key aspects of ITIL Service Design:
- Designing the service solution
- Management information systems and tools
- Measurements and metrics
It is important to approach all of these aspects with service-oriented thinking and decision making. A service design package (SDP) helps ensure that the service value chain is addressed and not just one component of the service.
If you’re new to ITIL, check out our Complete Guide to ITIL.
ITIL® is a Registered Trade Mark of AXELOS Limited.