Discovering Discovery: Selecting IT Discovery Tools Made Easy

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Why the Confusion? (Part 1) This is the first of two blogs covering the common challenges in selecting the right discovery tool(s), why there can be confusion, and where to start with your own evaluation or assessment. The subsequent blog will provide more prescriptive guidance around evaluating and selecting discovery tools along with a pragmatic … [Read more...]

5 Ways Multi-Cloud Discovery Can Enhance IT Security

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2017 is almost over and as expected, has achieved new records in technology adoption, driven by the transformation of traditional businesses into digital enterprises. While several huge security breaches have been in the news this year, the threat level continues to grow, with cybercrime getting more organized, and derailing the power of new … [Read more...]

Are you Prepared to Accelerate Your Digital Transformation?

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Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses new challenges, and user needs grow more complex daily. Most IT groups know they need to drastically alter the way they work, but getting there can seem overwhelming. While DevOps, ITIL and even self-service … [Read more...]

Known Error Database: An Introduction to KEDBs

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ITIL is a set of best practices that help IT teams function efficiently and align with the needs of business. One important piece of the ITIL that contributes to both of these goals is the Known Error Database, often shortened to KEDB. This is a database that tracks and describes all of the known errors within an overall system. In this article, … [Read more...]

4 Critical Capabilities for Deep Visibility and Service Awareness

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For IT teams, knowing what you have and where it lives used to be a relatively simple proposition. These days, it’s anything but. Your services and infrastructure now reach far beyond the data center into a multi-cloud ecosystem that can encompass private, public, and hybrid clouds – not to mention legacy on-premises applications, technology … [Read more...]