Remedy Reviews & Ratings: The Ultimate Roundup

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This post is part of a series on BMC product reviews. Be sure to check out the other post on Control-M Reviews and FootPrints Reviews. BMC Remedy 9, available on-premises or as-a-service in the cloud, is a powerful service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes … [Read more...]

ITSM Frameworks: Which Are Most Popular?

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Information Technology Service Management (ITSM) refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service delivery. Organizations generally use a pre-defined framework of best practices and standard processes to provide a disciplined approach to ITSM implementation. The most … [Read more...]

IT Cost Reduction Strategies: 6 Ways to Reduce Ongoing Costs

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In an earlier post, I looked at the simple but powerful idea that there is an inverse relationship between IT maintenance and management costs (M&M) and an organization’s competitiveness. This idea was reported in a recent Forbes Insights survey which noted that “Three out of four executives agree that the amount of time, money and resources … [Read more...]

How BMC Remedy Brings Value to SecOps

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Every company is a target for malicious actors who are seeking to gain access to valuable data, or to damage critical systems. With the average price of a data breach now standing at $4 million, security is everyone’s responsibility. ITSM has an important role to play, and can bring significant value to the Security Operations process. According to … [Read more...]

Service management in the cloud positions Mobiltel and other Telekom Austria operators for the digital age

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Mobiltel was founded in 1994, making it the first mobile phone operator in Bulgaria. Since then, Mobiltel has grown significantly and is the largest GSM operator in the country. We have more than 4.2 million customers and are continuing to grow our customer base—which today represents nearly 39 percent market share. We are part of a much larger … [Read more...]

Is It Time To Modernize Your IT Service Management Solution?

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When software companies merge, it can create uncertainties for customers. With any merger, there can be concerns about how this might impact commitments to existing products, the combined company’s focus on new product innovation, and the ability to provide consistent quality in customer support. Many organizations that are impacted by a merger … [Read more...]

Top 5 Service Desk Metrics

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Two oft-repeated business maxims state that 1) You can’t manage what you don’t measure and 2) if you can’t measure something, you can’t improve it. These sentiments apply beautifully to Service Desk management and the virtuous cycle that’s created when an organization implements an Information Technology Service Management (ITSM) system using an … [Read more...]