Introduction / background “If you cannot measure it, you cannot improve it.” – Peter Drucker. This all too often misquoted phrase can be applied in a variety of ways. However, it is especially accurate when we are talking about infrastructure management. If we do not measure (monitor) the infrastructure then we certainly cannot improve (manage) it … [Read more...]
IT Operations Blog
IT Operations & ITOM are the foundation of Enterprise IT. Learn how to get in front of IT performance issues before they start at the BMC IT Operations Blog.
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IT best practices help businesses improve their services and security while maximizing the value of their investments. This roundup covers best practices from cloud to mainframe and beyond. According to Gartner, an IT best practice is “a group of tasks that optimizes the efficiency (cost and risk) or effectiveness (service level) of the business … [Read more...]
IT infrastructure I like to think of infrastructure as everything from wall jack to wall jack. Thinking of infrastructure in this manner enables effective conversations with those who are less familiar with the various components. The term IT infrastructure is defined in ITIL v3 as a combined set of hardware, software, networks, facilities, … [Read more...]
Microservice architecture is a method of designing software systems which divides big software applications into many small services that can run independently. Each of the microservices has its own team working on it, so they are completely separated from each other. This allows every service to run its own unique process and communicate … [Read more...]
What Does an Infrastructure Manager Do? Summary The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The services under the responsibility of the Infrastructure Manager are typically the underpinning (or supporting) services that … [Read more...]
We often hear from customers that when a business application that employees frequently use has been upgraded, the calls to IT support increase and they often echo the same themes: “…Something is not right!” “I can’t access the solution!” “This thing is so slow…” “The thing I used to use is no longer there. Where did it go?” Employee … [Read more...]
The nature of application performance monitoring (APM) is changing, mostly because the nature of application development, application deployment and technology infrastructure is changing. I talked with BMC Software last week about the future of APM and came up with a list of forces that are changing APM and what organizations need to look at to … [Read more...]
If you are an IT professional, you probably don’t need convincing of the benefits of automation. In fact, you probably have several tools in your environment that are delivering automation of one form or another right now. For many organizations, enterprise software tools for things such as configuration management, service desk management or IT … [Read more...]
Cloud computing represents one of the most misunderstood yet valuable innovations in current IT and business strategies. As an I&O leader, it can be challenging to find the right mix of cloud computing capabilities, especially amidst the constant influx of information and solutions available to you. Cloud Computing Assumptions for I&O … [Read more...]
Thinking of virtualizing your infrastructure? Just launched a virtualization project? There are many benefits to virtualizing, but the complexity involved in rolling out these initiatives can be overwhelming for IT Operations. Virtualization is the fastest way to get started with your infrastructure and bring solutions to market. Enterprises use … [Read more...]