IT Operations Blog

IT Operations & ITOM are the foundation of Enterprise IT. Learn how to get in front of IT performance issues before they start at the BMC IT Operations Blog.

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Why AIOps Needs Big Data and What That Means for You

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In our previous blog post explaining what “Artificial Intelligence for IT Operations” (AIOps) is, we presented the following graphic: In this blog post, we’ll go deeper into the Big Data layer, explain why it is essential for AIOps, provide a brief overview of big data evolution and discuss what this means for your AIOps … [Read more...]

What AIOps Products and Vendors Should You be Looking at?

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MLC Automation Robots

Gartner recently released their Market Guide for AIOps Platforms, which discusses what the AIOps software marketplace looks like and how Gartner believes Infrastructure and Operations (I&O) leaders should begin implementing their AIOps deployments over the next five years. Why it’s important AIOps stands for Artificial Intelligence for IT … [Read more...]

Controlling Cloud Costs a Top Priority at Microsoft Ignite

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Last month at Microsoft Ignite, thousands of IT professionals gathered in Orlando, FL to learn about the latest multi-cloud strategies. With over 600 sessions dedicated to IT Cloud Infrastructure, multi-cloud initiatives were at the forefront of attendee attention—including Microsoft Azure migration. This interest extended to our BMC booth as … [Read more...]

Announcing TrueSight 11

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Today, at our New York BMC Exchange event, we announced the release of TrueSight 11.0. I could not be more excited about what this delivers to our customers and the market. I’d like to thank the dozens of customers and partners that participated in our beta program and the entire global community that continues to help shape the future of IT … [Read more...]

Load Testing, Performance Testing and Stress Testing Explained

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Are you a looking for ways to simulate expected pressure on your software, website or application? Load testing allows you to know if your software can handle the eventual demands from the numerous end users who will be using it. Load testing is one form of performance testing that involves applying ordinary stress on a software, application or … [Read more...]

Digital Experience Monitoring Elevates IT Operations

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Digital experience monitoring is rapidly becoming more relevant to most modern enterprises. They must provide multi-faceted digital experiences that consumers demand in order to keep their business. For example, we now have compute power in the palm of our hands with apps like Venmo, PayPal, and Akimbo, as well as with apps from most mainstream … [Read more...]

IT Alerts: From Operational Trenches to AIOps

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Most enterprises are undergoing rapid digital transformation to keep up with their competition by embracing innovation with new ways to deliver value at greater speeds and lower cost. For example, retail stores and banks are losing their brick and mortar for online digital experiences that delight customers with convenience and services that are … [Read more...]

Integrating Service Tickets to Elevate IT Operations

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When reporting a problem or requesting a service from IT, we make calls, send emails—or in most modern enterprises—go directly to a web portal to create a service ticket. Service tickets can also be auto-generated when something goes down such as an ATM machine, toll scanner, or some other Internet of Things (IoT) device. Property fields and … [Read more...]

DevOps vs Agile: What’s the Difference and How Are They Related?

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Agile and DevOps are buzzy theories that many organizations are eager to employ, but there is often some confusion or overlap between the two. Only one business practice originated in software development, though both are being applied to organizational functions beyond software development. They’re not the same, but they’re not enemies. Using … [Read more...]

AIOps and the New IT Skill Sets

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In an earlier post, Seth Paskin and I answered the question "What is AIOps?" in the following way: “AIOps refers to multi-layered technology platforms that automate and enhance IT operations by using analytics and machine learning to analyze big data collected from various IT operations tools and devices, in order to automatically spot and react … [Read more...]