IT Operations Blog

IT Operations & ITOM are the foundation of Enterprise IT. Learn how to get in front of IT performance issues before they start at the BMC IT Operations Blog.

Learn about IT Operations Management at BMC.

Beyond IT Silos: A Better Way to Manage Monitoring

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In parts 1 and 2 of this series, we discussed the cultural challenges of operating IT in organizations with technology silos and considered the true role data centers play. In this final series post, we’ll look at how to realign monitoring operations to better support business goals. The emerging perspective on monitoring emphasizes the … [Read more...]

Customer Experience is a Top Business Priority for IT Operations

Customer Experience

Businesses must provide new value and experiences for customers to stay relevant, and now, more than ever, that includes making the leap to digital transformation. As this shift occurs, the line separating IT’s responsibility and the domain of the business is dissolving. I previously wrote about this on LinkedIn, “Application Delivery is Crucial to … [Read more...]

IT Silos: Why They’re a Bad Way to Organize IT

IT Silos Are a Bad Way to Organize IT

In part 1 of this series, we discussed the cultural challenges of operating IT according to technology silos. In today’s post, we’ll contemplate why technology silos are a legacy way to organize IT. What does a data center really do? If you’re a technologist, then your answer to this question is likely that the data center does many different … [Read more...]

IT Operations Best Practices for Optimizing the End User Experience

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When we think about application performance management, we think of App Owners, App Development, and the people responsible for the care and feeding of the businesses’ application portfolio. What we don’t usually think about is IT Operations. We still think of IT Operations in their traditional role as guardians of the infrastructure, the first … [Read more...]

Does Your IT Organization Have Silo Myopia?

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In over 20 years of working on IT infrastructure, I’ve been involved in any number of troubleshooting exercises. Some have been minor—the sort of thing where the network link in the conference room won’t come up, or perhaps someone’s printer is being fussy. Other issues have been more serious, such as a virus raging through the e-mail system … [Read more...]

How to Succeed With Service Impact Modelling

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ITIL Service Modelling, or Service Impact Modelling, has been a buzz-word for a long time. It's a great concept and the benefits to the business are huge. But while many companies have tried to implement service modelling, most have failed. I've seen service modelling projects fail over and over again due to inadequate tools, manual processes, and … [Read more...]

The Need for Intelligent Compliance

IT-Security-and-Compliance

Minimize risk and speed remediation Security breaches are no longer surprising, but the fact that most successful attacks are preventable should cause us all to reexamine our cloud and data center processes. Our latest infographic illustrates some alarming facts. Did you know? More than 80% of attacks target known vulnerabilities 79% … [Read more...]

Capacity Management for Organizational Growth

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For the modern IT organization, capacity management is more important than ever! In their recently published “Market Guide for Capacity Management tools” report, Gartner predicts capacity management will play a critical role in fueling organizations growth. "Through 2018, more than 30% of enterprises will use IT infrastructure capacity management … [Read more...]

Tech Talent Social Coming to Mountain View

Tech Talent Social

BMC is experiencing explosive growth as we help IT transform digital enterprises for the ultimate competitive business advantage. From mainframe to distributed systems, from SaaS and Cloud to Mobile; global businesses rely on BMC Software to Bring IT to Life. As such, we are having an upcoming Invitation Only Tech Talent Social, where tech … [Read more...]