IT Operations Blog

IT Operations & ITOM are the foundation of Enterprise IT. Learn how to get in front of IT performance issues before they start at the BMC IT Operations Blog.

Learn about IT Operations Management at BMC.

Significance of Change Management

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In today’s world and our day-to-day life, change is the only constant thing that we know of. Working in the IT/Telecom industry for past 11 years, I have noticed that we carry out thousands of changes related to products, services, infrastructure, etc., but the question that remains unanswered is – “How diligently is the change management process … [Read more...]

Applying Patches for Meltdown/Spectre Vulnerabilities

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Since January 2, 2018, Intel CPU's chip-level vulnerabilities Meltdown and Spectre have been made public by the media, with nearly unprecedented coverage. Yet, even after nearly a month of full industrial chain efforts to fix the vulnerabilities, there still seems to be no final solution. I think this may be one of the industry's most serious … [Read more...]

Using Redundancy to Remove Risk from IT Ops

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Redundancy is good in Data Center (DC) design and management. I repeat. Redundancy is good in Data Center design and management. When doing just about anything regarding your Data Center, redundancy is your friend. Why is Data Center redundancy so valuable? Redundancy is a core concept when architecting and running a Data Center. Backup … [Read more...]

Concerns and Challenges of IT Leaders Considering AIOps Platforms

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In my role as Principal Solutions Marketing Manager for BMC’s TrueSight SaaS analytics and monitoring solutions, I’ve had the opportunity to talk with hundreds of customers this past year about Artificial Intelligence for IT Operations (AIOps). If you haven’t heard about AIOps before, check out this blog post and the Gartner Market Guide for … [Read more...]

AWS re:Invent 2017: Global Enterprises Take Center Stage

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Last month, Amazon Web Services (AWS) hosted their annual re:Invent conference that brought together over 40,000 IT professionals to connect with each other and cloud experts for collaboration and opportunities to learn more about AWS. As the leading vendor in public cloud services, many enterprises currently leverage AWS to provide the … [Read more...]

AIOps Leverages Natural Language Processing for Service Tickets

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As IT service delivery becomes more complex and dynamic, forward-thinking IT leaders are turning to Artificial Intelligence for IT Operations (AIOps). By leveraging machine learning and analytics on a big data platform, AIOps can help to resolve IT issues more efficiently and help to identify opportunities for automation. An AIOps platform that … [Read more...]

Why AIOps Needs Big Data and What That Means for You

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In our previous blog post explaining what “Artificial Intelligence for IT Operations” (AIOps) is, we presented the following graphic: In this blog post, we’ll go deeper into the Big Data layer, explain why it is essential for AIOps, provide a brief overview of big data evolution and discuss what this means for your AIOps … [Read more...]

What AIOps Products and Vendors Should You be Looking at?

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MLC Automation Robots

Gartner recently released their Market Guide for AIOps Platforms, which discusses what the AIOps software marketplace looks like and how Gartner believes Infrastructure and Operations (I&O) leaders should begin implementing their AIOps deployments over the next five years. Why it’s important AIOps stands for Artificial Intelligence for IT … [Read more...]

Controlling Cloud Costs a Top Priority at Microsoft Ignite

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Last month at Microsoft Ignite, thousands of IT professionals gathered in Orlando, FL to learn about the latest multi-cloud strategies. With over 600 sessions dedicated to IT Cloud Infrastructure, multi-cloud initiatives were at the forefront of attendee attention—including Microsoft Azure migration. This interest extended to our BMC booth as … [Read more...]