The BMC Beat

This blog was created to share the insiders' view about what’s happening across BMC, including news, interviews and stories curated by our Global Communications team. Yes, we’ll talk about products from time to time, but our focus will be on the people and ideas and insights behind our business — and the dynamic markets where we play. We hope to make this a discussion, so share your feedback with us here and/or via Twitter, LinkedIn, or Facebook. Or you can hang with us on YouTube, SlideShare and Google+.

Digital Enterprise Management – A New Paradigm

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If you are anything like me, and chances are that you are, you no longer talk to people you don’t know. Sure, maybe it’s the result of the childhood lesson “don’t talk to strangers,” but the more likely scenario is that you have become accustomed to tapping a digital icon when you have personal business to attend to. The way I interact with … [Read more...]

Capacity Planning: A Digital Balancing Act

Improving_IT_and_Business_Agility_with_TrueSight_Capacity_Optimi

Syncing Compute Resources and Service Demands Users of modern business applications expect digital experiences that are fast, secure, and flawless. Yet, the IT services running these apps are more complex than ever before as organizations scramble to keep pace by investing in public and private cloud services with hopes of securing cost reductions … [Read more...]

How Server Automation is Fueling Breakthroughs for the State of Michigan

Tony Stevens State of Michigan

Within the state of Michigan, the Michigan Department of Technology, Management, and Budget bears ultimate responsibility for the delivery of online services to the public. No trivial effort when you have 300 online services and a population of 10 million people relying on those services. For the agency, maximizing the security, performance, and … [Read more...]

Proactive End-User Experience Management: The ‘One to Many’ Approach

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The evolution of all things digital is a topic we see revisited again and again. It is the platform from which we do business, interact with each other and engage with the world. It is truly ubiquitous in nature. As technology becomes increasingly ingrained into our daily lives, the underlying infrastructure – what makes all those applications and … [Read more...]

BMC Remedyforce Spring ’15 for Efficient, Modern Service Management

spring release solo

BMC today announced Remedyforce Spring ’15 with productivity enhancements that deliver a streamlined, high-speed service management experience in the cloud. “Modern digital enterprises need a more dynamic and expansive approach to service management incorporating mobile, cloud, social, and Internet of Things,” said Robin Purohit, president … [Read more...]

Digital Service Management: A New Vision for ITSM

NewVisionDSM

Human productivity in the age of the digital enterprise I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business. Every customer I meet with is now looking for a path to embrace the digital service … [Read more...]

The New BMC Support Central

Support Central - blog

To improve our customer’s online experience, we are launching a new BMC Support Central website on May 15th.  We have created a streamlined layout with new header and footer sections, pull down menus, and a new Issue Management section.  The new user interface is easy to use and provides quick access to the information and tools customers need … [Read more...]

How to Unlock Enterprise IT Gridlock

Unlock Enterprise IT Gridlock

“We can get you a new virtual machine in about 6 weeks.” “Approval of a new data attribute is a standard 100 hours.” “One year and a million dollars.” How often do you find yourselves facing this conundrum? Why can coordinating resources between development and operations teams resemble Dhaka, Bangladesh (above) at rush hour? The reasons … [Read more...]

3 Fundamental Requirements for Cloud Management Platforms

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As companies embrace cloud adoption more pervasively—across both public and private cloud platforms—the required capabilities for cloud management platforms (CMPs) naturally evolve. Successful deployments by early adopters have brought some fundamental concepts to the forefront. First, cloud solutions need to reduce complexity; they need to … [Read more...]

Customer Experience is a Top Business Priority for IT Operations

Customer Experience

Businesses must provide new value and experiences for customers to stay relevant, and now, more than ever, that includes making the leap to digital transformation. As this shift occurs, the line separating IT’s responsibility and the domain of the business is dissolving. I previously wrote about this on LinkedIn, “Application Delivery is Crucial to … [Read more...]