The BMC Beat

This blog was created to share the insiders' view about what’s happening across BMC, including news, interviews and stories curated by our Global Communications team. Yes, we’ll talk about products from time to time, but our focus will be on the people and ideas and insights behind our business — and the dynamic markets where we play. We hope to make this a discussion, so share your feedback with us here and/or via Twitter, LinkedIn, or Facebook. Or you can hang with us on YouTube, SlideShare and Google+.

Customer Experience is a Top Business Priority for IT Operations

Customer Experience

Businesses must provide new value and experiences for customers to stay relevant, and now, more than ever, that includes making the leap to digital transformation. As this shift occurs, the line separating IT’s responsibility and the domain of the business is dissolving. I previously wrote about this on LinkedIn, “Application Delivery is Crucial to … [Read more...]

IT Silos: Why They’re a Bad Way to Organize IT

IT Silos Are a Bad Way to Organize IT

In part 1 of this series, we discussed the cultural challenges of operating IT according to technology silos. In today’s post, we’ll contemplate why technology silos are a legacy way to organize IT. What does a data center really do? If you’re a technologist, then your answer to this question is likely that the data center does many different … [Read more...]

IT Operations Best Practices for Optimizing the End User Experience

TrueSight_IT_Ops_Blog_700x400_B_04212015

When we think about application performance management, we think of App Owners, App Development, and the people responsible for the care and feeding of the businesses’ application portfolio. What we don’t usually think about is IT Operations. We still think of IT Operations in their traditional role as guardians of the infrastructure, the first … [Read more...]

Customer Voices: Spark Ventures’ Remedyforce Adoption

sparkventureslogo

Spark Ventures is creating fantastic new digital experiences for its customers in New Zealand, and it has set up a number of exciting new businesses from video-on-demand to WiFi and cloud computing that all provide savings and quality service to its customers. The BMC Beat recently set down with Peter Yates, head of operations and platform delivery … [Read more...]

Does Your IT Organization Have Silo Myopia?

Does_your_org_have_silo_myopia_700x400

In over 20 years of working on IT infrastructure, I’ve been involved in any number of troubleshooting exercises. Some have been minor—the sort of thing where the network link in the conference room won’t come up, or perhaps someone’s printer is being fussy. Other issues have been more serious, such as a virus raging through the e-mail system … [Read more...]

IT Management – the Power behind Digital Transformation

The Power behind Digital Transformation

I’m pretty sure that by now you are acutely aware of just how important IT management is to the success (or otherwise) of the new digital world. All of that shiny, miraculous technology and the new ways of working that come with it would grind to an ugly halt pretty quickly if people like you weren’t actively managing the related services. Your … [Read more...]

Morningstar’s Cloud Transforms the Business

Morningstar is the 2014 BMC Cloud Innovator of the Year

Adopting new technologies and integrating them with its product offerings is almost an obsession at Morningstar, Inc. However, Andrew Watts, Morningstar’s IT director, makes it clear that Morningstar isn’t interested in technology for technology’s sake. Before embracing any new technology, IT always asks two questions: What will this new … [Read more...]

Vodafone Enables Service Excellence

Screen Shot 2015-02-06 at 1.09.29 PM

Fundamentally transforming the way people and organizations think about and use their technology is key to a major IT initiative undertaken by Vodafone. “We wanted to deliver a “best-in-class” solution to all Vodafone employees and reach a level of service excellence that could be demonstrated to our customers," said Karine Brunet, head of IS … [Read more...]