Simone Jo Moore

Simone Jo Moore

Simone probes the hearts and minds of what makes business and IT tick and enjoys the repartee leading to evolution and revolution to jumpstart people’s thinking, behavior, and actions at any level. Actively engaged across various Social Media Channels, you'll find her sharing 20+ years of experience in strategic and operational business design, development, and transformation. Read more of Simone's blogs here:

ITIL Best Practices: Top 5 Insider Secrets

ITIL® is a set of guidelines, not rules. Using the ITIL definitions and processes exactly as they are written is the opposite of helpful: Doing so slows productivity, brings frustration, and generally leads you into an abyss of poor decision-making. You’ll do much better to consider, from the start, how to tailor the information to fit the needs of … [Read more...]

Best Practices for Managing Change So It Works—Without Losing Your Cool

The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.  —Theodore Roosevelt You’ve heard it said that “change is the only constant,” but, in my experience, the failure rate of change comes awfully close! The research figure of 70 … [Read more...]

Help Desk Interviews: 7 Tips for Interviewing and Hiring Help Desk Professionals

The meeting of two personalities is like the contact of two chemical substances: if there is any reaction, both are transformed. — C.G. Jung With help desk and service desk talent, a good hiring decision is one based on a formula that predicts good results. The service desk is a competitive, dynamic environment—and its people and their … [Read more...]

Service Desk Best Practices

“The more successful your service desk, the happier and more productive your organization.” Proclaimed in meetings, this type of positive mantra is met with nodding heads – but we all know that a lack of focus and a reluctance to provide a budget to support IT service desk capabilities are common barriers. This blog briefly examines why and … [Read more...]