Simone Jo Moore

Simone Jo Moore

Simone probes the hearts and minds of what makes business and IT tick and enjoys the repartee leading to evolution and revolution to jumpstart people’s thinking, behavior, and actions at any level. Actively engaged across various Social Media Channels, you'll find her sharing 20+ years of experience in strategic and operational business design, development, and transformation. Read more of Simone's blogs here: https://www.itpreneurs.com/blog/author/simonejomoore.

ITIL Best Practices: Top 5 Insider Secrets

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ITIL® is a set of guidelines, not rules. Using the ITIL definitions and processes exactly as they are written is the opposite of helpful: Doing so slows productivity, brings frustration, and generally leads you into an abyss of poor decision-making. You’ll do much better to consider, from the start, how to tailor the information to fit the needs of … [Read more...]

ITSM Best Practices: Quoting ITSM Isn’t Enough

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Free Download: ITIL 5 Book Set Get the booklets Why is it that we remember certain quotes, for instance ones from Monty Python, popular movies, or (for us tech types), from British sitcoms like the IT Crowd? It’s because, in just a few short words, they convey a reality we all ruefully recognize. Unfortunately, though, when we’re walking … [Read more...]

Service Desk Best Practices

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“The more successful your service desk, the happier and more productive your organization.” Proclaimed in meetings, this type of positive mantra is met with nodding heads – but we all know that a lack of focus and a reluctance to provide a budget to support IT service desk capabilities are common barriers. This blog briefly examines why and … [Read more...]