Shawn Jaques

Shawn Jaques

Shawn Jaques is a Director of Marketing at BMC, driving marketing and content strategy and execution for Security Operations solutions. These solutions span the DevOps, SecOps, Cloud Management and IT Automation markets. Shawn has over 17 years in enterprise software at BMC and other organizations through a variety of roles including marketing, product management and strategy. Shawn has also been a strategy consultant and financial auditor for seven years and has an MBA from The University of Texas at Austin and a BS from the University of Montana. He lives in Colorado and enjoys running, skiing, fly-fishing and other outdoor activities.

Learning from the Equifax Breach

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As organizations continue to adopt open source software and cloud technologies, maintaining a secure and compliant environment is getting more challenging. As noted in the WSJ post Out-of-Date Software Creates Incalculable Cyber Risk, even though Equifax was aware of the Apache Struts vulnerability (CVE 2017-5638) and attempted to fix it, there … [Read more...]

SecOps Response Service Earns Industry Accolades

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As today’s high-risk digital environment drives the need for faster, more effective, and more efficient vulnerability remediation, SecOps Response Service from BMC has earned two recent industry awards validating its success in addressing this critical need. While media headlines tend to focus on newly emerging threats, IT leaders know that most … [Read more...]

Event Triage and Remediation Made Easy – Just ask Jerry.

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Dealing with the ongoing massive volume of events that arrive daily can be tedious, error-prone, and costly. Just ask “Jerry.” He’s an operator who comes to work each day at 8 a.m., carrying his coffee cup that only gets washed every few days. After all, who has the time to clean a coffee cup when being bombarded by nonstop events that need to be … [Read more...]

4 Use Cases to Automate the Gap with Service Process Orchestration

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If you are an IT professional, you probably don’t need convincing of the benefits of automation. In fact, you probably have several tools in your environment that are delivering automation of one form or another right now. For many organizations, enterprise software tools for things such as configuration management, service desk management or IT … [Read more...]

Cloud Security Trends to Watch in 2017

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We all know that cloud use keeps getting bigger, which puts greater pressure on organizations to beef up their IT security and achieve greater control over this explosive growth.. How big is this growth? According to a leading industry analyst, the public could services market will grow 17 percent in 2016 and reach $208.6 billion, with IT … [Read more...]

Four Essential Tips for Cloud Security

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The frenetic pace and growth of digital business impacts the way companies are using the cloud to reduce costs, increase agility, and deliver services faster.  At the same time, news of security breaches are becoming commonplace, impacting the brand equity of organizations. Security is not only seen as a threat to cloud initiatives – it’s also an … [Read more...]

Service Desk Automation as the Ultimate Universal Remote Control

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Picture this. You’re sitting comfortably on the couch, ready to enjoy some snacks and watch your favorite program. You grab one remote and turn on the TV. But your viewing experience requires multiple remotes to operate the TV, DVR, and sound system.  Unfortunately, the cable remote is nowhere to be found. After a few minutes of searching, you … [Read more...]