Patrick Campbell

Patrick Campbell

Patrick T. Campbell has spent his 20+ year career equally between Application and Network Performance Management and K-12 Education. As a Technical Marketing Engineer, he began his career in IT at InfoVista as a Technical Trainer, followed by Raytheon Solipsys, OPNET Technologies (Riverbed Technology), and now BMC Software. In K-12 Education, he taught mathematics at Drew College Preparatory School for seven years and then worked at the University of Maryland Baltimore County (UMBC) as a Mathematics and Science Professional Development Program Co-Director for International Teacher-Scholars from Egypt for another two. Passionate about learning, he has presented at OPNETWORK and at NAIS Teacher Conferences. Patrick received a B.S. in Industrial and Management Systems Engineering from Penn State, and has a Master’s Degree in Human Resource and Behavioral Science from Johns Hopkins University.

Controlling Cloud Costs a Top Priority at Microsoft Ignite

BY

Last month at Microsoft Ignite, thousands of IT professionals gathered in Orlando, FL to learn about the latest multi-cloud strategies. With over 600 sessions dedicated to IT Cloud Infrastructure, multi-cloud initiatives were at the forefront of attendee attention—including Microsoft Azure migration. This interest extended to our BMC booth as … [Read more...]

Digital Experience Monitoring Elevates IT Operations

BY

Digital experience monitoring is rapidly becoming more relevant to most modern enterprises. They must provide multi-faceted digital experiences that consumers demand in order to keep their business. For example, we now have compute power in the palm of our hands with apps like Venmo, PayPal, and Akimbo, as well as with apps from most mainstream … [Read more...]

IT Alerts: From Operational Trenches to AIOps

BY

Most enterprises are undergoing rapid digital transformation to keep up with their competition by embracing innovation with new ways to deliver value at greater speeds and lower cost. For example, retail stores and banks are losing their brick and mortar for online digital experiences that delight customers with convenience and services that are … [Read more...]

Integrating Service Tickets to Elevate IT Operations

BY

When reporting a problem or requesting a service from IT, we make calls, send emails—or in most modern enterprises—go directly to a web portal to create a service ticket. Service tickets can also be auto-generated when something goes down such as an ATM machine, toll scanner, or some other Internet of Things (IoT) device. Property fields and … [Read more...]

IT Infrastructure Capacity: Optimizing for Digital Maturity

BY

Digital transformation has changed how we do almost everything. Our consumer expectations have evolved so that established services like banking now have mobile apps that work in the palm of our hands to win or keep our business. Hailing a ride or purchasing just about anything happens in seconds—the apps must run without a hitch. Optimizing for … [Read more...]

Multi-Cloud Best Practices: How IT Ops Can Champion

BY

Clouds—A playing field for innovation For years, we’ve been innovating with cloud technologies. Within minutes we spin up infrastructure that is publicly accessible to users across the globe for just about any web-based application or service. The promise of agility and lower cost drives many innovators to self-provision cloud resources instead … [Read more...]

Reduce MTTR: Machine Learning to the Rescue

BY

It's not uncommon for performance monitoring strategies to leverage thresholds to alert operators when certain metrics for key performance indicators (KPIs) go outside what is generally considered acceptable for IT apps and services to run smoothly. To better understand this, consider when an app on your computer starts consuming a lot of memory … [Read more...]

Self-Service IT Thrives in the Clouds

BY

IT services now sprawl from a wider range of resources to a wider range of audiences in most digital business environments—thanks to the cloud.  A lot of IT services are now offered with just three or four clicks on the Internet and a credit card to make it easier than ever. For example, let’s take a group of developers who have been tasked to … [Read more...]