Today, I’m going to dust off my IT Service Management consultant handbook and talk about ITSM solution design—common mistakes and pitfalls leading to costly changes, explosive debates (those ITIL® purists!), and the sudden departure of project sponsors. I hope this hard-won advice will help you avoid regrets, recriminations, and remorse over your … [Read more...]
As a Remedyforce Customer Success Manager, Nancy Hinich-Gualda is passionate about helping you to get the most from your investment in Remedyforce! To help you and other Remedyforce customers create IT Service Management success with Remedyforce, Nancy leverages the knowledge and experiences she’s gained in her 18 years in the IT industry where she has primarily focused on ITIL® and consulting services for IT service management solutions. Nancy is an ITIL® Service Manager and she joined BMC in March of 2013. Prior to joining BMC, Nancy was a Services Director for another large IT Service Management vendor where she also worked as an ITIL® consultant. And if you’ve ever attended a PINK Elephant event and Nancy’s name sounds familiar that’s because earlier in her career she worked with Pink Elephant as Director of Marketing Conferences & Events.