Kellyann Lanspa

Kellyann Lanspa

Kelly is Principal, Solutions Marketing for BMC Remedyforce. She has extensive experience in all aspects of marketing with an emphasis on product marketing and demand generation. Kelly has marketed a wide variety software products for the datacenter management and agile developer markets.

IT Project Management: Process, Templates, & Best Practices

IT departments do more than roll out new software and ensure that users can connect to printers. You support the critical business systems that your organization relies on to move business forward. Your ITSM solution helps make your tactical tasks easier. But how do you manage your department’s projects? Keep reading to learn about the … [Read more...]

SaaS Help Desk Software Comparison: Features to Look For

Offering the best IT support services is a matter of utilizing individual talent and skills in conjunction with the right SaaS help desk software. Help desk software options that are available in the Cloud or as Software as a Service (SaaS) are constantly changing, and IT professionals are tasked with evaluating the latest versions of this software … [Read more...]

Extending IT Service Management Beyond IT

Five9’s Path to Success Using Remedyforce and Salesforce Service Cloud Now that many IT departments have successfully adopted service management principles and are utilizing tools for IT-related services, they are seeing the potential to apply these same practices to other parts of the business. IT departments have been asked to extend these … [Read more...]

Leverage Your HR and CRM Software to Accelerate Business

Embrace what’s working. Get rid of what’s not. Specialized software now exists to help businesses with individual lines of business or functions.  There are business solutions to aid IT in managing its workflows, software to help human resources track employment records, and there are dozens of customer relationship management (CRM) applications … [Read more...]

Remedyforce vs Other ITSM Solutions

See for yourself why Remedyforce is better Start Your Free Trial   Compare BMC Remedyforce with other ITSM solutions and you'll see why we're not just different, we are better. Start Your Free Trial ›Download Infographic (PDF) › Embed On Your Site: Copy and Paste the Code Below <img … [Read more...]