Jason Frye

Jason Frye

I serve as the Vice President of Digital Innovation for ITSM at BMC, and as such have a strong passion for technologies and strategies that bridge the historic industrialization of IT with a modern consumerized, user-centric IT experience. I have recently co-lead the innovation, development and go-to-market for our award winning, leading-edge app, MyIT, which empowers employees to take control of their IT experience. Previously, I was responsible for all technical marketing functions across BMC's Enterprise Service Management portfolio and was the Sr. Product Manager for BMC's Cloud Lifecycle Management solution.

Digital Workplace and the Consumerization of IT

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In many organizations, the technology that employees use to get work done has been pre-defined by a centralized IT group. This technology is also typically a generation or two behind the best consumer experiences, and choice is severely limited. Additionally IT not only dictates the type of technology used, but also when and where it can be … [Read more...]

How Digital Innovation is Driving the Modern Service Desk

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A few weeks ago, I met with one of our large retail banking customers.  During this meeting we discussed how important it was for the bank and its 100,000+ employees to have a modern, innovative, user-friendly experience when interacting with I.T.  Their desire to deliver innovation for their employees is rooted in a requirement to drive concurrent … [Read more...]