TrueSight Operations Management

TrueSight Infrastructure Management helps you detect and address performance abnormalities before they impact the business. It automatically learns the behavior of your infrastructure, telling you what’s normal, and only issues alerts when behavior needs attention. This helps you focus on the events that matter most to IT and the business.

• Cuts cost by eliminating the need to manage thousands of traditional, static thresholds for event generation
• Reduces false alarms and associated incidents by up to 90 percent
• Minimizes the need to manually define, configure, and maintain correlation rules and policies
• Groups events for better visibility by role, geography, or technology

TrueSight IT Data Analytics uses machine-assisted analysis for log data, metrics, events, changes, and incidents. You can automatically sift through millions of messages with a single click to solve problems faster.

• Automate cross-domain collection and indexing of log and other machine data
• Search for anomalous behavior and identify patterns and deviations with behavioral learning
• Create proactive alerts when pattern deviations are detected

Close the ITOM–ITSM communication and process gap by connecting TrueSight monitoring and event intelligence with BMC Helix ITSM to prevent or resolve issues before they affect your business.

• Eliminate manual incident creation. Incident tickets are triggered when events are detected by your performance management solution.
• Identify root cause and optimize ticket routing. Infrastructure performance issues trigger an incident ticket and associate it directly with specific configuration items in your configuration management database (CMDB).
• Understand and communicate business impact. If you’ve defined service or application models in your CMDB, incident tickets will be triggered whenever the availability of a particular business service is going to be impacted.