BMC Helix ITOM release for BMC Connect 2024
With this release, we have added the Ask BMC HelixGPT virtual assistant, change risk advisor, vulnerability best action recommendation (VBAR), situational log insights, deep container discovery, network topology discovery via Border Gateway Protocol (BGP), synthetic monitoring, advanced reporting for capacity management, and Netreo network path insights.
Respond proactively to incidents and outages with a lot less effort
For IT operations (ITOps) teams, the Ask BMC HelixGPT virtual assistant helps new and experienced DevOps and site reliability engineering (SRE) teams get answers to commonly asked questions during an incident or outage investigation. The log insights surfaced to the teams enable them to identify usual behaviors in log data, without having to manual sift through logs.
- Reduce manual investigation work with an AI assistant that retrieves answers to commonly asked questions during troubleshooting.
- Act rapidly by understanding impact with topology, root cause isolation, situation explanation, and change risk prediction, all in context.
- Eliminate manual troubleshooting with logs and resolve incidents faster by identifying unusual behaviors in log data.
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BMC Ask HelixGPT Virtual Assistant and Log Insights (1:54)
Gen AI-powered change risk advisor in BMC Helix AIOps
Balance speed and risk in DevOps
For organizations practicing ServiceOps to balance speed and risk in service operations, change risk advisor surfaces risky changes to help IT teams analyze service change requests that may impact the service. Using Ask BMC HelixGPT, IT teams can follow up with questions and get answers so they can deploy changes with confidence.
- De-risk DevOps changes by catching unforeseen risks in real time and using Ask BMC HelixGPT to ask questions around a given change request.
- Prevent and identify risk changes with more precise risk and impact analysis of operations and service management data.
- Reduce incident noise and costs through integration with ITSM, allowing BMC Helix AIOps to initiate workflows and create tickets from situations.
Resolve exposures faster with risk and impact analysis
For IT teams, new vulnerability scanning capabilities in BMC Helix AIOps enhance the visibility of risks with the context of services impacted. Vulnerability best action recommendation (VBAR) reduces noise in vulnerability management and prioritizes vulnerabilities with remediations steps, so teams know what, where, and how to fix the issue.
- Focus on the severe vulnerabilities through visibility into services and owners with the highest vulnerability risks.
- Speed vulnerability remediation by identifying the required patch or potential workaround for each vulnerability using AI-powered VBAR.
- Reduce noise in vulnerability management and prioritize the real risks so teams know what, where, and how to fix the issue.
Gen AI-powered VBAR in BMC Helix AIOps
Other AIOps enhancements
Netreo network path insights
Network path insights accelerate network troubleshooting with color-coded network mapping and an interactive UI that reveals performance statistics simply by hovering over the resources in the network path.
BMC Helix Discovery enhancements
- Deep-container discovery enables IT teams to understand the software running inside containers and the impact on services from outages within the cluster.
- Implicit discovery scanning in MS Azure and Oracle Cloud Infrastructure uses existing cloud API scans and credentials to discover all components of running cloud servers.
- Network topology discovery via BGP improves network troubleshooting by discovering complex topologies using the BGP protocol.
Synthetic monitoring
Synthetic monitoring helps to identify performance issues before they impact users. Including this type of telemetry enables BMC Helix AIOps to advise specific actions based on complete data.
Advanced reporting in BMC Helix Continuous Optimization
Advanced reporting with the BMC Helix Dashboard provides the ability to manage basic and advanced reports in one place, allowing IT teams to schedule, distribute, and archive reports with access control.