BMC Helix Intelligent Integrations Starter Service

What you get:

BMC will perform the following in one environment:

• Conduct a workshop to provide Customer with an overview of the out of the box integration selected and review all required configuration information
• Configure one out-of-the-box integration in BMC Helix Intelligent Integration
• Create up to five normalization policies for new events in BMC Helix Operations Management
• Create one panel in BMC Helix Dashboards aligned to the integration
• Prepare Solution Design Document
• Prepare Construction Document
• Assist Customer with functional testing

Customer will be responsible for:

• Conducting functional testing
• Identifying the out-of-the-box integration to be configured in BMC Helix Intelligent Integrations
• Providing subject matter expert with access to the source monitoring tool
• Providing BMC consultants with valid access to all BMC Helix services that are required to implement the integration
• Provide all service accounts required to configure the integration
• Performing any configuration required on the Integration Source

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

Customer must:

• Customer must have valid subscriptions for all BMC Helix services required for the integration
• Customer should provide the networking configuration required
• Customer must have identified the out-of-the-box integration to be configured from the list located here
• Customer must supply credentials with the required permissions for both the source and the target services (as required)
• Customer is responsible for having all the knowledge about how to configure all the non-BMC products

Additional information:

• Estimated Duration: 6 days
• In-scope Product: BMC Helix Intelligent Integrations, BMC Helix Operations Management
• Service Type: Deployment
• Availability: Inactive
• Success Service Code: INTI_STRT_0001
• Date Last Updated: 06/22/2023

Related Resources:

Self-service:

• BMC Helix Intelligent Integrations Documentation
• BMC Helix on BMC Community

Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• BMC Helix Event Management Starter Service
• BMC Helix Dashboards and Reporting Starter Service
• Quick Configure: Event Management Service
• Quick Configure: Advanced Event Enrichment - BMC Software
• Quick Configure: Automated Incidents Service