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BMC Helix Event Management Starter Service


The BMC Helix Event Management Starter Service takes you a step further on the AIOps journey with BMC Helix Platform. It enables IT operations administrators to perform event management activities related to event enrichment, blackout, suppression, correlation, and notification. This offering provides an entry point for more advanced event management and AIOps usecases.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop of up to two days for requirements gathering
  • Configure:
    • Up to five local users, two groups and two roles
    • Up to fifteen event management policies from the following policy types: enrichment, notification, blackout, suppression, or filtering
    • Configure integration with BMC Helix ITSM for automated incident creation with default mappings.
    • Configure up to three unidirectional inbound event integrations
    • Configure up to two basic Dashboards with three panels each in Grafana for Event Management Policies. Basic dashboard includes out of the box plugins and excludes variables.
    • Knowledge transfer/walkthrough session (up to two hours) as per customer environment. Session recording will be shared.
  • Prepare Construction Document
  • Prepare Test Plan

Customer will be responsible for:

  • Providing requirements on event management use cases
  • Provide required access and privileges:
    • For event integrations
    • To BMC Helix ITSM for incident creation
  • Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Basic Monitoring configured on BMC Helix Operation Management
  • Automated incident integration requires BMC Helix ITSM

Additional information:

  • Estimated Duration: 6 weeks
  • In-scope Product: BMC Helix Operations Management
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: EVNT_STRT_002
  • Date Last Updated: 12/27/2023

Related Resources:

Improve product skill and expertise with:


Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

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