BMC Helix Event Management Starter Service
36 CREDITS
What you get:
BMC will perform the following in one environment:
- Conduct a workshop of up to two days for requirements gathering
- Configure up to five local users, two groups, and two roles
- Configure up to 15 event management policies from the following policy types: enrichment, notification, blackout, suppression, or correlation
- Configure one integration with BMC Helix ITSM for automated incident creation
- Configure up to three inbound event integrations
- Prepare Construction Document
Customer will be responsible for:
- Providing requirements on event management use cases
- Providing required access and privileges for event integrations
- Providing required access and privileges to BMC Helix ITSM for incident creation
- Conducting functional testing
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Automated incident integration requires BMC Helix ITSM
Additional information:
- Estimated Duration: 6 weeks
- In-scope Product: BMC Helix Operations Management
- Service Type: Deployment
- Availability: Active
- Success Service Code: EVNT_STRT_001
- Date Last Updated: 10/03/2022