Service Management Blog IT Operations Blog

IT Asset Management: Do You Know What You Have?

IT Asset Management: Do You Know What You Have?
3 minute read
Ann Irza, Greg DeaKyne

IT asset management (ITAM) is the process of ensuring the efficient use and management of an organization’s assets throughout their lifecycle. This includes procurement, deployment, maintenance, upgrades, tracking, and disposition.

Today, ITAM extends beyond tagging, distributing, and tracking devices. The adoption of cloud-based infrastructures, subscription-based software, and end-user customization require enterprises to understand how devices are being used in continually changing environments. In addition, effective ITAM acts as the foundation for optimizing the use of IT resource optimization, lifecycle management, and planning for future investments.

Where do you begin to look?

Too often, assets are tracked across multiple locations, by different departments. This silo-based approach makes it difficult for teams to share resources, which negatively impacts spending and makes it impossible for organizations to gain a complete understanding of the infrastructure and how it supports the business.

“A lack of visibility is like driving while wearing a blindfold. Not only does it leave IT asset management professionals unsure of what they have to protect from risk, leaving endpoints potentially vulnerable, but it also means data management and disposition is much harder to achieve compliantly.”*

BMC Helix Discovery’s software-as-a-service (SaaS)-based, agentless discovery and dependency modeling solution helps IT teams discover assets and their relationships across the entire IT infrastructure. Within minutes, asset managers can obtain an up-to-date list of devices and their dependencies across cloud-native or on-premises environments.

With an accurate inventory, IT teams can manage each asset’s lifecycle, which helps organizations optimize resources, manage costs, maintain compliance, and mitigate risk. This single source of truth makes it easy to understand how assets support the business and deliver exceptional customer experiences.

How does it work?

BMC Helix Discovery uses a lightweight outpost that runs within the customer’s data center or public cloud. Using IP ranges and credentials, it performs an initial scan to securely identify all assets across the infrastructure. In addition to identifying assets, BMC Helix Discovery also discovers attributes that identify the business service that each asset supports.

Through scheduled and on-demand discovery runs, event-driven discovery, and the implementation of Dynamic Service Models, BMC Helix Discovery ensures that the inventory of assets will always be up to date. As configuration items change or dependencies on business services shift, asset managers are equipped to make decisions based on an accurate, dynamically updated service view.

BMC Helix Discovery automatically captures end-of-life (EOL), end-of-support (EOS), and end-of-extended-support (EOES) information for operating systems, software products, network devices, storage devices, and hosts. This provides asset managers with critical information which enables them to plan for future investments, ensuring predictable, cost-effective asset management.

BMC Helix Discovery’s out-of-the-box reporting capabilities enable asset managers to quickly review their assets across the enterprise. In addition to viewing the data directly in BMC Helix Discovery, IT team members can query the data via BMC Helix Discovery’s REST API for external reporting or synchronizing to a CMDB, which makes asset data available to other asset management processes.

Positively impact your business

By identifying and managing a complete list of assets across the enterprise, IT organizations can:

  • Minimize risk
  • Maintain compliance
  • Reduce costs
  • Achieve higher levels of performance and availability
  • Optimize use of existing assets
  • Decommission unused infrastructure
  • Increase productivity
  • Optimize procurement processes
  • Enhance vendor relationships

BMC Helix Discovery’s SaaS-based, agentless asset discovery and dependency modeling solution helps IT organizations easily track and manage assets across the entire infrastructure. This puts organizations in an ideal position to proactively procure, deploy, maintain, upgrade, track, and dispose of assets in a manner that benefits employees, customers, and the business.

Visit the BMC Helix Discovery webpage to learn more.

*“IT asset management risks in 2021 and beyond…,” TES, Accessed August 30, 2021,

IT Portfolio Discovery: A Modern Solution

From public cloud and containers to microservices application delivery, IT infrastructure has never been more complex. IT teams need a way to gain an end-to-end view of every environment as well as complete visibility into business services performance.

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

See an error or have a suggestion? Please let us know by emailing

Business, Faster than Humanly Possible

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Learn more about BMC ›

About the author

Ann Irza

Ann Irza is a Principal Solution Marketing Manager at BMC with over 20 years’ experience working with companies ranging from startups to Fortune 500 companies. Throughout her career she has worked in marketing, sales, engineering, and program management. Ann enjoys working with sales and delivery teams to develop solutions that will help end users achieve their technical and business objectives.

About the author

Greg DeaKyne

Greg DeaKyne is a Lead Product Manager for BMC Helix Discovery with over 16 years’ experience in IT Operations and Service Management. During his career he has led teams responsible for SaaS-delivered solutions spanning data center and public cloud. At BMC, Greg works directly with customers to deliver solutions supporting their transformation into an autonomous digital enterprise. Away from the keyboard, he enjoys cooking, baking sourdough bread, and light carpentry work around the house.