BMC Helix Monitoring Starter Service

What you get:

BMC will perform the following in one environment:

• Conduct a workshop of up to two days for gathering monitoring requirements
• Install up to 25 BMC Patrol Agents on servers
• Configure:
  • Up to five local users, two groups and two roles
  • Up to 10 deployable monitoring packages on BMC Helix Operations Management
  • Up to 10 monitoring policies for OS, log files, and processes
  • Up to 10 alarm policies for threshold management and alert generation
  • Up to five out-of-the-box BMC Helix Dashboards
• Prepare Construction Document

Customer will be responsible for:

• Conducting functional testing
• Providing access and privileges:
  • On servers for BMC Patrol Agent deployment
  • Required for OS monitoring

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Prepare Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Firewall ports are required from monitoring environment
• Customer to provide a privileged service account for monitoring IT infrastructure
• Minimum version for BMC Patrol Agent is 20.08

Additional information:

• Estimated Duration: 5 weeks
• In-scope Product: BMC Helix Operations Management
• Service Type: Deployment
• Availability: Active
• Success Service Code: MONI_STRT_001
• Date Last Updated: 06/19/2023

Related Resources:

Improve product skill and expertise with:

• BMC Helix Operations Management 22.x: Fundamentals Operating
• BMC Helix Operations Management with AIOps Training
• BMC Helix Operations Management Essential Subscription
• BMC Helix IT Operations Management: Education Enterprise Solution Subscription
• BMC Helix Operations Management: Educations Enterprise Product Subscription

Self-service:

• BMC Helix Operations Management with AIOps Documentation
• Collecting data with BMC Helix Operations Management Documentation
• TrueSight and Helix Operations Management on BMC Community
• IT Operations Management Blog

Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• BMC Helix Event Management Starter Service
• Quick Configure: Web Application and Server Monitoring
• Quick Configure: Network Monitoring
• Quick Configure: Storage and Hardware Monitoring
• Quick Configure: Additional Monitoring
• Quick Configure: Cloud Monitoring
• Quick Configure: Database Monitoring
• Quick Configure: OS/VM Monitoring