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BMC

BMC Helix Monitoring Starter Service

29 CREDITS

The BMC Helix Monitoring Starter Service configures a base operating system (OS) monitoring solution and provides the knowledge to expand.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop of up to two days for gathering monitoring requirements
  • Configure up to five local users, two groups, and two roles
  • Install up to 25 BMC Patrol Agents on servers
  • Configure up to 10 deployable monitoring packages on BMC Helix Operations Management
  • Configure up to 10 monitoring policies for OS, log files, and processes
  • Configure up to 10 alarm policies for threshold management and alert generation
  • Configure up to five out-of-the-box BMC Helix Dashboards
  • Prepare Construction Document

Customer will be responsible for:

  • Conducting functional testing
  • Providing access and privileges on servers for BMC Patrol Agent deployment
  • Providing access and privileges required for OS monitoring

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • Firewall ports are required from monitoring environment
  • Customer to provide a privileged service account for monitoring IT infrastructure
  • Minimum version for BMC Patrol Agent is 20.08

Additional information:

  • Estimated Duration: 4 weeks
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: MONI_STRT_001
  • Date Last Updated: 07/12/2021

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