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Quick Configure: Additional Monitoring


This Service configures one supported BMC Helix Operations Management (BHOM) monitoring solution using supported PATROL Knowledge Modules and includes knowledge transfer of monitoring best practices.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop to gather requirements
  • Prepare Solution Design Document
  • Install up to five BMC PATROL Agents on servers
  • Configure one deployable monitoring packages on BHOM 
  • Configure up to eight monitoring policies for the monitored objects
  • Configure up to eight alarm policies for threshold management and alert generation
  • Configure one BMC Helix dashboard with up to five metrics
  • Prepare Test Strategy and System Test Plan
  • Prepare Construction Document 
  • Assist Customer with functional testing
Customer will be responsible for:
  • Conducting functional testing
  • Providing access and privileges on servers for BMC PATROL Agent deployment
  • Providing access and privileges required for the selected monitoring solution

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Refer to the list of supported monitoring solutions
  • BHOM must already be onboarded and configured for user access
  • Firewall ports must be open between monitoring environment and BHOM
  • Customer to provide a privileged service account for monitoring IT infrastructure
  • Minimum version for BMC PATROL Agent is 20.08

Additional information:

  • Estimated Duration: 4 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: MONI_MISC_001
  • Date Last Updated: 10/27/2021

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