BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering
BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.
This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Basic license.
Note: The BMC Digital Workplace concepts applicable for the Advanced product license are covered in the following courses:
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 1
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 2
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 3
Major release:
BMC Helix Digital Workplace 20.x
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 24 hours
Course Modules
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Getting Started with BMC Digital Workplace
- Understand BMC Digital Workplace concepts and features
- Identify BMC Digital Workplace version and license
- Discuss BMC Digital Workplace use cases and related processes
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BMC Digital Workplace Requirements and Search Capability
- Describe the BMC Digital Workplace system requirements
- Understand the integration of BMC Digital Workplace with Remedy Service Request Management (SRM)
- Describe the Search functionality
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Configuring Permission, Localization, and Application Functionality
- Set up administrator authentication
- Set default service request definitions for BMC Digital Workplace
- Change terminology used in application
- Change application functionality options
- Explain how to configure email notifications
- Create broadcasts
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Setting Service Requests and Surveys
- Introduction to starter kit
- Set up service requests through BMC Service Request Management
- Configure on-behalf of rules for self-service requests
- Specify the search logic for BMC ITSM records
- Use custom icons
- Map satisfaction surveys to service requests
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BMC Digital Workplace Approvals
- Configure approvals for BMC Digital Workplace
- Enable Change Request Approval Details in Smart IT
- Delegate business request to alternate approvers
- Enable Reassign, Confirmation Check, and Comments for Business Approvals
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Setting Catalog, Knowledge Articles, Help Desk, and Privacy Notes
- Set up sections in Catalog
- Create how-to articles in BMC Digital Workplace
- Import articles from BMC Knowledge Management
- Create General and Account contacts
- Add Privacy Note and Policy
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Reporting and Troubleshooting BMC Digital Workplace
- Review reports and active users list for Single Tenant
- Work with logs
- Perform some general troubleshooting tasks
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BMC Digital Workplace Data Import and Export
- Explain data transfer between environments
- Export data from the source tenant database
- Import data to the target tenant database
- Identify data transfer Issues