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BMC

BMC Helix Digital Workplace 20.x: Fundamentals Using (WBT)

BMC Helix Digital Workplace offers two applications, BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog. The BMC Helix Digital Workplace displays meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. It also helps users find location maps, reserve meeting rooms, install software, upgrade equipment, and book appointments.

This course gives Digital Workplace users an overview of the Digital Workplace Basic and Advanced features. They will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request. In addition, they will learn how to update the user profile, manage posts and connections, book an appointment, and view the health status of a service.

Major release:

BMC Helix Digital Workplace 20.x

Good for:

Users

Course Delivery:

Self Paced | 2 hours

Course Modules

  • Getting Started
    • Learn about the capabilities and features available in BMC Digital Workplace
    • Become familiar with the BMC Digital Workplace interface, including the individual pages and their functionality
  • BMC Digital Workplace Basic and Advanced Features
    • Learn how to search for a Request and browse for categories from the Catalog page
    • Learn more about the Active and Past event options on the My Activity page
    • Identify the various options available under the My Profile option
    • Learn how to raise and view a request
    • Learn how to resubmit a rejected Request
    • Learn how to view notification
    • Learn how to request a service as another user
  • BMC Digital Workplace Advanced Features
    • Describe the Location page and its various functionalities
    • Explain the My Stuff, My Items, Service Health, and Service options
    • Learn how to request multiple enhanced catalog items with Cart
    • Identify the difference between Request Now and Add to Cart
    • Identify the difference between Order ID and Request ID and how to perform a search using them
    • Describe the various aspects of cart checkout and the order description field
    • Describe Collaboration
    • Identify the supported types of service requests
    • Describe the scenarios for enabling collaboration on service requests
    • List collaborator rights and permissions
    • Explain how to enable collaboration on service requests
    • Identify the options for adding collaborators to a service request
    • Manage the collaborator settings
    • Describe Promotional banners
    • Describe language support
    • Explain satisfaction and custom satisfaction surveys
    • Submit a satisfaction Survey
    • Copy links from BMC Digital Workplace to include Knowledge Articles
    • Explain quick requests
    • Explain external portal users
  • BMC Digital Workplace for Business Approvers
    • Describe Approvals
    • Describe the approval process involved when a user raises a request
    • Identify the roles involved
    • Describe the approval process involved when a user raises a request
    • Learn to view and review a received request
    • Describe the procedure to approve, reject, put the request on hold, and reassign a request to another user
    • Describe the Delegation Process
    • Manage Alternate Approvers
    • Explain Reassigning Approvals