BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering (ASP)
BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.
This course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Advanced license.
Note: The BMC Digital Workplace Catalog concepts applicable for the Advanced product license are covered in the following courses:
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 1
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3
Major release:
BMC Helix Digital Workplace 20.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 16 hours
Course Modules
-
BMC Digital Workplace Architecture and Integrations
- Describe various BMC Digital Workplace deployment scenarios and related architecture
- Understand the integration of BMC Digital Workplace with some BMC applications
-
Configuring BMC Digital Workplace
- Verify and enable google map licenses
- Configure multitenancy
- Managing BMC Digital Workplace Subtenants as Super Administrator
- Updating Attachment Settings for Service Requests
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Configuring Locations, Assets, Services, and Calendar
- Set up locations
- Add assets and create actions
- Add multiple assets:
- By importing CSV files
- By importing assets from BMC CMDB
- Add services and create actions
- Set up Help Desk calendars
-
Rebranding BMC Digital Workplace
- Rebrand the BMC Digital Workplace Console using the Rebranding tool:
- Master Tenant
- Subtenant
- Create a custom page
- Rebrand the BMC Digital Workplace Console using the Rebranding tool:
-
Health Check Utility and Diagnostic Utility
- Run the Health Check Utility
- Run the Diagnostic Utility
- Perform some general troubleshooting tasks
- View BMC Digital Workplace Active User list for a Multi-tenant environment