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BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering (ASP)

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.

This course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Basic license.

Note: The BMC Digital Workplace concepts applicable for the Advanced product license are covered in the following courses:

  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 1
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3

Major release:

BMC Helix Digital Workplace 20.x

Good for:

Administrators

Course Delivery:

Assisted Self Paced (ASP) | 24 hours

Course Modules

  • Setting Service Requests and Surveys
    • Introduction to starter kit
    • Set up service requests through BMC Service Request Management
    • Configure on-behalf of rules for self-service requests
    • Specify the search logic for BMC ITSM records
    • Use custom icons
    • Map satisfaction surveys to service requests
  • BMC Digital Workplace Approvals
    • Configure approvals for BMC Digital Workplace
    • Enable Change Request Approval Details in Smart IT
    • Delegate business request to alternate approvers
    • Enable Reassign, Confirmation Check, and Comments for Business Approvals