BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering (ASP)
BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.
This course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Basic license.
Note: The BMC Digital Workplace concepts applicable for the Advanced product license are covered in the following courses:
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 1
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3
Major release:
BMC Helix Digital Workplace 20.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 24 hours
Course Modules
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Getting Started with BMC Digital Workplace
- Understand BMC Digital Workplace concepts and features
- Identify BMC Digital Workplace version and license
- Discuss BMC Digital Workplace use cases and related processes
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BMC Digital Workplace Requirements and Search Capability
- Describe the BMC Digital Workplace system requirements
- Describe the Search functionality
- Understand the integration of BMC Digital Workplace with Remedy Service Request Management (SRM)
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Configuring Permission, Localization, and Application Functionality
- Set up administrator authentication
- Set default service request definitions for BMC Digital Workplace
- Change terminology used in application
- Change application functionality options
- Explain how to configure email notifications
- Create broadcasts
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Setting Service Requests and Surveys
- Introduction to starter kit
- Set up service requests through BMC Service Request Management
- Configure on-behalf of rules for self-service requests
- Specify the search logic for BMC ITSM records
- Use custom icons
- Map satisfaction surveys to service requests
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BMC Digital Workplace Approvals
- Configure approvals for BMC Digital Workplace
- Enable Change Request Approval Details in Smart IT
- Delegate business request to alternate approvers
- Enable Reassign, Confirmation Check, and Comments for Business Approvals
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Setting Catalog, Knowledge Articles, Help Desk, and Privacy Notes
- Set up sections in Catalog
- Create how-to articles in BMC Digital Workplace
- Import articles from BMC Knowledge Management
- Create General and Account contacts
- Add Privacy Note and Policy
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Reporting and Troubleshooting BMC Digital Workplace
- Review reports and active users list for Single Tenant
- Work with logs
- Perform some general troubleshooting tasks
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BMC Digital Workplace Data Import and Export
- Explain data transfer between environments
- Export data from the source tenant database
- Import data to the target tenant database
- Identify data transfer Issues