Odeabank is a joint stock company with 1,200 employees that’s been providing commercial banking services to Turkey since 2012. Part of Bank Audi, a corporate, commercial, retail, investment, and private banking group that serves 11 countries, Odeabank’s mission is to invest in the best, aim for the total satisfaction of its stakeholders, and offer them a banking concept that puts them at the center of its operations.
Odeabank’s vision is to be the first bank that comes to mind for customers who care about how they spend their lives and their time. To accomplish that, it’s taking its business directly to customers with an omnichannel experience delivered across branch locations, ATMs, online banking, and 24x7 self-service lounges.
The infrastructure team at Odeabank was eager to grow the business and knew that innovation was the key. Their Windows and Linux® server patching process was a great place to begin evaluating efficiencies and ways to improve processes. Ninety-five percent of their Linux® servers had missing security patches and their compliance rate was severely lacking. The time they spent on provisioning and manual steps—including security and OS patches—could be better spent on other areas of the business, including further developing the products and services their customers rely on. Automating those necessary but often tedious processes would allow the bank to save time, create efficiencies, and meet internal and external compliance requirements.
Odeabank is using an agile methodology for many of its projects, and the artificial intelligence for IT operations (AIOps)-enabled suite of TrueSight solutions from BMC was a great fit to help it smooth out its critical patch, compliance, and provisioning processes. With TrueSight Automation for Servers, TrueSight Orchestration, and TrueSight Vulnerability Management, the Odeabank IT operations team is able to reduce provisioning time, ensure comprehensive patching, and boost its compliance rate while saving staff work-hours, reducing toil, and improving remediation rates.
Odeabank realized the value of its investment in just three months and achieved significant efficiencies and operational benefits, including:
- Reducing staff hours by 180 days with automated patching and 76 days with server provisioning in the first six months
- Patching and remediating 1,400 servers for custom compliance rules, streamlining the audit process
- Creating 13 custom compliance rules and remediation actions for Windows/Linux®
- Lowering the percentage of non-compliant servers and eliminating missing patches and their associated risk
- Decreasing incidents due to operational compliance violations
- Improving server-to-admin ratio for additional staff efficiency
The new solution suite is allowing Odeabank to maximize the efficiency of its skilled personnel and it hopes to expand upon its investment and achieve similar success across the business.
"BMC gave us our time back. Within the first six months, we saved 180 work days with automated patching and 76 work days with automated server provisioning”— Çağın Cirikciel, Head of IT Infrastructure, Odeabank