Business Challenge

Nearly 19,000 of SAP’s 74,000+ employees are involved in research and development (R&D). SAP Global IT empowers these innovators in 21 R&D labs through six primary data centers housing more than 40,000 servers. Delivering instances of SAP software to support development, testing, and training is a daunting provisioning task that must comply with stringent financial mandates. To meet R&D’s needs, Global IT created the Corporate Compute Cloud (C3) high-performance environment.

BMC Solution

SAP Global IT partnered with BMC for requirements such as management of a heterogeneous infrastructure, rules-based workflows, integration with existing IT processes, and provisioning to external cloud providers. Solutions from the TrueSight, and Remedy product families deliver the process automation, infrastructure visibility, and analytics and reporting necessary for effective management of C3.

Business Impact

BMC solutions automate the C3 environment, from the self-service portal through the configurable workflows and automated provisioning of this complex infrastructure. By supporting all the underlying platforms with an open, heterogeneous design, BMC solutions enable Global IT to create an integrated, holistic infrastructure cloud for all users.

• With the ability to enforce internally developed best practices, the staff can now drive operational excellence to better support R&D needs.
• Automation slashed service provisioning time from days to hours and reduced administrative time per deployment from four hours to zero hours.
• Standardized processes, consistent ongoing management, and structured workflows permit consistent service delivery to users.
• Exposing usage statistics to users in development, test, and training, and extending consumption-based pricing to users, delivers business transparency in the cloud.