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Remedyforce

Remedyforce-Industry's fastest time to value

Modern IT service management in the cloud

BMC Remedyforce is built on the Salesforce Force.com platform—the world's most widely used cloud platform—to deliver high-speed IT and business service management. Intuitive and powerful, Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. Leveraging industry-leading ITSM tools and practices as well as robust cloud functionality, Remedyforce frees IT and business units to provide faster service support at a much lower cost. Remedyforce delivers a modern, consumerized experience that empowers users and accelerates the business.

  • Intuitive administration and configuration keeps you focused on delivering business value.
  • Seamless upgrades ensure you get the most value from your Remedyforce investment.
  • Personalized self-service gives users new access to service offerings.
  • Automation and integration reduce manual labor and streamline service delivery.
  • Dashboards and analytics drive information sharing and informed decisions.

Video: See Remedyforce in action

Remedyforce helps you create a modern IT environment with automated self-help service and comprehensive control of IT resources. (2:19)

Related topics:  IT Service Management (ITSM), Software as a Service (SaaS) Solutions, IT Infrastructure Library® (ITIL®) Solutions, Service Desk Software, Cloud Management

Accelerate IT to the speed of business

Stay competitive and empower IT to deliver transformational change with Remedyforce. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation.

Comprehensive IT management

Gain better control over incident, problem, change, release, service request, and service level management.

Speedy self service

Cut service desk wait times from 5 minutes to 45 seconds.

Fast, effective analysis

Resolve 90% of IT issues on the first call, show key business metrics in real time, and easily discover additional detail.

Drag-and-drop ease

Quickly and efficiently deploy new technologies across multiple platforms, configure solutions without having to write code, and manage solutions with minimal staff.

No software or hardware to install or manage

Save time and avoid heavy maintenance with a cloud-based IT service management solution that is easy to install, deploy, upgrade, and maintain.

Dive deeper into what Remedyforce can do for your business.

Explore features and integrations ›

Take a closer look

  • Eliminate up to 50% of inquiries and maximize productivity with comprehensive self-service.
  • Reduce the risk and cost of unplanned changes with advanced scheduling.
  • Provide agents with full visibility across processes and teams.
  • Collaborate using Chatter, an integrated social media platform for IT and business users.
  • Configure hash tags (#) in Chatter to simplify and accelerate issue resolution.
  • Show key business metrics in real time.

Video: Dex Media improves IT service with Remedyforce

Dex Media modernizes its approach to IT service management and connects its thousands of end users with IT thanks to Remedyforce. (2:03)

Explore the business value of Remedyforce.

Hear from our customers ›

Powerful, valuable add-ons

Remedyforce delivers everything you need to quickly implement a comprehensive solution, and also enables you to extend your capabilities with a range of useful add-ons.

Asset discovery

Find and map all your network assets with automated tools.

Gamification

Improve IT staff performance, motivate behaviors, and drive collaboration.

License management

Help achieve compliance and save money by ensuring maximal use of all assets.

Patch management

Automatically push information to an asset.

Project and portfolio management

View financial performances against budgets, track timelines, and receive red-flag notifications.

Remote control

Gather more information or fix an asset remotely.

Gain immediate savings by switching to Remedyforce

ROI Calculator
Discover your Remedyforce return on investment with our easy to use calculator