Modern IT service management in the cloud
BMC Remedyforce is built on the Salesforce Force.com platform—the world's most widely used cloud platform—to deliver high-speed IT and business service management. Intuitive and powerful, Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. Leveraging industry-leading ITSM tools and practices as well as robust cloud functionality, Remedyforce frees IT and business units to provide faster service support at a much lower cost. Remedyforce delivers a modern, consumerized experience that empowers users and accelerates the business.
- Intuitive administration and configuration keeps you focused on delivering business value.
- Seamless upgrades ensure you get the most value from your Remedyforce investment.
- Personalized self-service gives users new access to service offerings.
- Automation and integration reduce manual labor and streamline service delivery.
- Dashboards and analytics drive information sharing and informed decisions.
Accelerate IT to the speed of business
Stay competitive and empower IT to deliver transformational change with Remedyforce. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation.
Comprehensive IT management
Gain better control over incident, problem, change, release, service request, and service level management.
Speedy self service
Cut service desk wait times from 5 minutes to 45 seconds.
Fast, effective analysis
Resolve 90% of IT issues on the first call, show key business metrics in real time, and easily discover additional detail.
Quickly and efficiently deploy new technologies across multiple platforms, configure solutions without having to write code, and manage solutions with minimal staff.
No software or hardware to install or manage
Save time and avoid heavy maintenance with a cloud-based IT service management solution that is easy to install, deploy, upgrade, and maintain.
Dive deeper into what Remedyforce can do for your business.Explore features and integrations ›
Take a closer look
- Eliminate up to 50% of inquiries and maximize productivity with comprehensive self-service.
- Reduce the risk and cost of unplanned changes with advanced scheduling.
- Provide agents with full visibility across processes and teams.
- Collaborate using Chatter, an integrated social media platform for IT and business users.
- Configure hash tags (#) in Chatter to simplify and accelerate issue resolution.
- Show key business metrics in real time.
Explore the business value of Remedyforce.Hear from our customers ›
Powerful, valuable add-ons
Remedyforce delivers everything you need to quickly implement a comprehensive solution, and also enables you to extend your capabilities with a range of useful add-ons.
Find and map all your network assets with automated tools.
Improve IT staff performance, motivate behaviors, and drive collaboration.
Help achieve compliance and save money by ensuring maximal use of all assets.
Automatically push information to an asset.
Project and portfolio management
View financial performances against budgets, track timelines, and receive red-flag notifications.
Gather more information or fix an asset remotely.