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BMC Helix Business Workflows empowers HR leaders to manage, automate, and scale service delivery to drive peak efficiency.

Create a transformative employee experience

  • Powerful, scalable, flexible platform: A single platform to create, manage, and audit HR workflows, processes, and tasks
  • Intelligent knowledge management: AI-powered BMC Helix Knowledge Management services provide accurate, fast responses with real-time language translation
  • Workflow creation: Build workflows to streamline processes and automate tasks without the need to write code or or go to IT
  • Intelligent automation: Turn common HR requests and transactions into repeatable processes and automatically apply templates and categorize cases to eliminate manual work
  • BMC Helix Virtual Agent: Specialized for HR, our chatbot recognizes natural-language HR requests for an immersive user experience
  • Easy case creation: Formless case creation makes it easy to create cases using natural language

Transform HR service delivery with intelligent service management

Streamline HR processes and standards with built-in best practices and content

HR Service Delivery Case Templates

BMC Helix Business Workflows provides rich HR content with ready-to-use HR cases, tasks, emails, documents, and notifications, including all these and more:

  • New Hire Onboarding
  • Compliance and Ethics: Misconduct
  • Maternity Leave Request
  • Employee Exit Process
  • Spot Bonus Request
  • Gym Reimbursement
  • Visa Letter Request

BMC Helix Business Workflows provides ready-to-use reports out-of-the-box as well as easily designed custom reports

HR Service Delivery Case Dashboard
  • Case reports: Case managers can monitor case performance, agent workload, service target status, and more
  • Knowledge reports: Agents can view details about a knowledge article including author, status, support group, and assignee
  • Service Level Management reports: Agents can monitor progress by case

Intuitive and intelligent, consumer-like experiences help organizations step into the future of work

Unmatched Employee Experience
  • Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
  • Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Drag-and-drop homepage design: Support friendly user experiences with a highly configurable, modular design
  • Workflow automation: Decrease level-one ticket costs by deflecting routine help desk calls

Experience better HR service delivery

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Find out how we help transform HR

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