BMC Helix Virtual Agent 22.x: Fundamentals Administering (SPT)

BMC Helix delivers cognitive service management that is fast, accurate, cost-effective, and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent Virtual Agents can handle user queries and questions. The BMC Helix solution also provides tools for managing and monitoring multi-cloud solutions. In this course, we will introduce you to the configuration and use of the BMC Helix Virtual Agent, which makes it easy for employees to access IT information and services using natural language, across any channel they choose, without leaving their current application.

IMPORTANT: This Self-Paced Training (SPT) course contains only a course instructor video that includes a demonstration of recorded lab exercises.

This course offers closed captioning in five additional languages: French, Spanish, German, Portuguese and Italian. The multi-lingual closed captioning is generated using artificial intelligence(AI) and machine translation so that more customers can benefit from our courses.