BMC Certified Associate: Helix Virtual Agent 22.x for Administrators Online Exam

BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent chatbots can handle user queries and questions.

BMC Helix Virtual Agent is such an application that interacts with users through natural language, understands the conversation context, and performs tasks on behalf of the user. It helps users to resolve their issues or search for any information they need by providing the capabilities, such as immediate assistance to issues raised by the users and provides easy-to-find information, reduction in human error and dependency by eliminating human intervention for certain tasks, and reduction in company's costs and resources.

To ensure development and deployment of virtual agent applications in BMC Helix Innovation Studio is performed to best practice standards, BMC Software maintains a technical certification program.

The BMC Certified Associate for Helix Virtual Agent Certification Exam will validate the technical competencies needed to successfully customize and administer the virtual agent applications in BMC Helix Innovation Studio.

Step 1.  Take the recommended courses for the Certified Associate learning path. Purchase the required exam (attempts).

Step 2.  Study and prepare for the exam. BMC recommends 6 weeks and also a minimum of [3] months experience with the product before taking the exam.

Step 3.  Take and pass the exam.

Step 4.  If you have failed the exam, purchase another exam attempt and start at step 2.

• Exam is an online exam.
• Further details and terms and conditions are available in the BMC Certifications Program Guide and BMC Education Certification Policy.