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BMC

Raymond James Financial Leverages BMC to Embrace Digital Business

Fortune 500 Financial Services Company Supports Extraordinary Growth and Delivers Exceptional Customer Service with BMC's Control-M

HOUSTON — February 1, 2017 BMC, a global leader in IT solutions for the digital enterprise, today announced that Raymond James Financial (RJF) is using Control-M, the market leading application workload automation platform from BMC, to embrace the digital banking revolution and quickly advise clients on investment decisions.

Raymond James Financial, a Fortune 500 company, is an international financial services organization with over $500 billion of assets in administration and a network of 6,700 financial advisors serving more than 2.7 million client accounts across North America, South America, and Europe. Over the past ten years, acquisitions, exceptional growth, and the emergence of digital and mobile technologies have ramped up pressure on the company's IT team to get things done faster and with fewer resources.  

Control-M simplifies and automates the execution and monitoring of Raymond James' business processes reliably and on time, ensuring business-critical, interconnected applications and data are ready for its financial advisors each day. Additionally, with Control-M's Self Service capability, Raymond James team members have direct visibility into how applications are running and when jobs are completed.

"Control-M is the workload engineering team's first line of defense in identifying bottlenecks and inefficiencies, and escalating and remediating batch process times," said Chris Haynes, RJF's manager of workload engineering. "Our senior management and financial advisors have the data they need to deliver exceptional service to our clients. Despite extraordinary growth over the past five years, we've continued our culture of continuous improvement and leveraged Control-M to optimize productivity and efficiency. With BMC, we have a trusted partner that is committed to our success."

One of RJF's key competitive differentiators is its financial advisor desktop. BMC's Control-M solution manages and automates thousands of daily interdependent jobs including more than 400 file transfers that keep the data warehouse, consolidated data stores, and other systems supporting the financial advisor desktop.

Need for Speed

At the core of the company's digital transformation, Control-M has scaled to address Raymond James' incredible growth, enabling the company to:

  • Increase scheduled monthly job executions by 42% in the past year, leading to more than 2 million job executions per month.
  • Reduce audit-reporting preparation from 2 to 3 weeks to a matter of hours.
  • Beat – not just meet – aggressive SLAs, often having services available two hours earlier than expected, providing accurate information to customers quickly.

"Raymond James' reputation is built on being responsive to the needs of its millions of clients and providing exceptional service, all within a financial environment that is characterized by constant change and regulations," said Gur Steif, president, workload automation at BMC.  "BMC's Control-M solution automates platform and application workloads, so that RJF's core IT team can focus on customer satisfaction and other actions that are critical to the business."

For more information about how Raymond James Financial leverages BMC's Control-M solution, click here.

For more information about Control-M, the market-leading application workload automation platform, click here

For more information about BMC's workload automation solutions, click here

About BMC 
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.

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Editorial contacts:
Sheila Watson
BMC
D: 713.918.8832
M: 713.294.6818

sheila_watson@bmc.com

Molly Bing
Hotwire PR
D: 212.897.2157
bmcUS@hotwirepr.com