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Quick Configure: Metrics Ingestion

3+ CREDITS

This Service configures metrics ingestion from any external source to BMC Helix Operations Management (BHOM) for use with alarm policies, dashboards, analytics, and AIOps functions.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop for gathering requirements
  • Prepare Solution Design Document
  • Configure one integration from the monitoring data source to BHOM
  • Configure up to four alarm policies for threshold management and alert generation
  • Configure one BMC Helix dashboard with up to five metrics
  • Prepare Construction Document
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing

Customer will be responsible for:

  • Conducting functional testing
  • Configuring source monitoring tool to send metrics to BHOM
  • Providing subject matter expert with access to the monitoring data source

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
3
Country-Specific Staffing* 
6

 

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • BHOM must already be onboarded and configured for user access
  • Firewall ports must be open between monitoring environment and BHOM
  • External monitoring tool must allow export of data

Additional information:

  • Estimated Duration: 4 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: MONI_EXTR_002, MONI_EXTR_002_ONSHORE
  • Date Last Updated: 10/27/2023
*Definitions

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