BMC Helix ITSM Fast Start Pre-Configured Service

What you get:

BMC will perform the following in one existing Helix ITSM environment:

• Activate one non-prod and one Prod ITSM environment with best practice data  
• Conduct a workshop to gather and load BMC Helix ITSM Foundation Data* for a single tenant 
• Configure Incident Management, Problem Management, Change Management, Release Management, Asset Management and Knowledge Management processes based on BMC best practices
• Prepare Solution Design and Construction Document
• Configure single sign on by integrating BMC Remedy Single Sign On (“RSSO”) Solution with supported third-party identity provider
• Configure people data integration with Microsoft Active Directory
• Conduct a workshop to gather and load assets   for two classes of data limiting to 500 CIs* per class (Ex: Computer System & Application Class)
• Load Best Practices Data into the following:
  • Operational Category
  • Product Category
  • Support Groups
  • Incident Templates – 5
  • Change Templates – 5
  • Task Templates – 10
  • Business Service CIs – 10
  • Service Level Targets – 4
  • Knowledge Articles – 10
  • DWP Catalog Services – 6
  • DWP Studio Templates for 6 Industry Verticals – 6
• Review out-of-the box reports
• Configure in one non-production environment and then migrate configurations to the production environment  
• Validate both non-production and production configurations    
• Conduct knowledge transfer with Customer

Customer will be responsible for:

• Providing details of identity provider to properly configure BMC RSSO for single sign-on
• Providing Microsoft Active Directory details to populate organizational people data
• Ensuring availability of subject matter experts for all workshop(s) with BMC
• Gathering data from relevant subject matter experts to properly load both Foundation Data and application process data into the system

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

Customer must:

• Have an existing Helix ITSM Environment version 23.x or above installed
• Customer has installed and configured the BMC Helix Client Gateway solution

Additional information:

• Estimated Duration: 9 – 10 weeks
• In-scope Product: BMC Helix ITSM, BMC Digital Workplace
• Service Type: Deployment
• Availability: Active
• Success Service Code:
  • ITSM_ACCL_001_ONSHORE
  • ITSM_ACCL_001_OFFSHORE
• Date Last Updated: 12/12/2023

Related Resources:

Improve product skill and expertise with:

• BMC Helix ITSM Suite Training
• BMC Helix ITSM:  Education Enterprise Product Subscription
• Smart IT Training

Self-service:

• BMC Helix ITSM 23.3
• BMC Helix Digital Workplace 23.3

Additional BMC Services: 

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• Helix Business Workflows Starter Service
• Quick Configure Automated Incidents
• Helix Virtual Agent Starter Service
• HR Service Management Starter Service