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BMC Helix ITSM Fast Start Pre-Configured Service


This Service configures BMC Helix ITSM for new customers, leveraging pre-configured best practice data and content packs.

What you get:

BMC will perform the following in one existing Helix ITSM environment:

  • Activate one non-prod and one Prod ITSM environment with best practice data  
  • Conduct a workshop to gather and load BMC Helix ITSM Foundation Data* for a single tenant 
  • Configure Incident Management, Problem Management, Change Management, Release Management, Asset Management and Knowledge Management processes based on BMC best practices
  • Prepare Solution Design and Construction Document
  • Configure single sign on by integrating BMC Remedy Single Sign On (“RSSO”) Solution with supported third-party identity provider
  • Configure people data integration with Microsoft Active Directory
  • Conduct a workshop to gather and load assets   for two classes of data limiting to 500 CIs* per class (Ex: Computer System & Application Class)
  • Load Best Practices Data into the following:
    • Operational Category
    • Product Category
    • Support Groups
    • Incident Templates – 5
    • Change Templates – 5
    • Task Templates – 10
    • Business Service CIs – 10
    • Service Level Targets – 4
    • Knowledge Articles – 10
    • DWP Catalog Services – 6
    • DWP Studio Templates for 6 Industry Verticals – 6
  • Review out-of-the box reports
  • Configure in one non-production environment and then migrate configurations to the production environment  
  • Validate both non-production and production configurations    
  • Conduct knowledge transfer with Customer

Customer will be responsible for:

  • Providing details of identity provider to properly configure BMC RSSO for single sign-on
  • Providing Microsoft Active Directory details to populate organizational people data
  • Ensuring availability of subject matter experts for all workshop(s) with BMC
  • Gathering data from relevant subject matter experts to properly load both Foundation Data and application process data into the system
Delivery Options Success Credits Required
Standard Delivery*
Country-Specific Staffing*

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


Customer must:

  • Have an existing Helix ITSM Environment version 23.x or above installed
  • Customer has installed and configured the BMC Helix Client Gateway solution

Additional information:

  • Estimated Duration: 9 – 10 weeks
  • In-scope Product: BMC Helix ITSM, BMC Digital Workplace
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
  • Date Last Updated: 12/12/2023

Related Resources:

Improve product skill and expertise with:

  • BMC Helix ITSM Suite Training
  • BMC Helix ITSM:  Education Enterprise Product Subscription
  • Smart IT Training


Additional BMC Services: 

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:


Getting started is easy

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