Access to a BMC Technical Advisor

What you get:

This Service provides access to a BMC Technical Advisor for one day per week for 48 weeks.

BMC will perform the following:

• Lead the delivery of the Service, working with Customer and various teams within the BMC ecosystem, such as but not limited to Engineering, Product Management, and Support
• Provide up to two Capability Assessments that assess the current state, identify opportunities to address specific business objectives (I.e., the target state), recommend steps to achieve the target state, and propose metrics by which achievement will be measured
• Provide up to two Insight Sessions that target specific Customer challenges that act as barriers to value realization. The following Insight Sessions are available: best/common practice reviews, upgrade planning, product capability assessment, functional design reviews, and break/fix assessment
• Review with the Customer the benefits of new product features and their impact on the Customer’s key use cases like upgrades, testing, and configuration
• Host a weekly status call to review progress and address any related matters that arise

This is a remotely delivered service. This Service includes up to two (2) onsite visits. If the parties agree that additional onsite assistance is required, Customer will be invoiced separately for actual travel and living expenses incurred according to BMC’S travel policy.

Customer will be responsible for:

• Providing timely access to their necessary technical resources to work with the BMC Technical Advisor 

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Capability Assessment Report

Completion Criteria: Upon reaching the end date of the duration, BMC will have completed these Services.

Pre-requisites:

• The BMC products in scope for the Service will be mutually agreed upon by the Customer and BMC, prior to the commencement of the Service
• Customer must have the defined or mutually agreed to in-scope BMC Products currently under support by BMC
• Customer must have a valid BMC Success Subscription and have at least nine months remaining on the subscription

Additional information:

• Estimated Duration: 12 months
• In-scope Products: Automated Mainframe Intelligence (AMI), BMC AMI Batch Optimizer, BMC AMI Cost & Capacity Management, BMC AMI Data for Db2, BMC AMI Data for IMS, BMC AMI DevOps, BMC AMI Operations, BMC AMI Security, BMC AMI Storage, BMC Helix AIOps, BMC Helix Business Workflows,BMC Helix Client Management, BMC Helix Cloud Cost, BMC Helix Cloud Security, BMC Helix CMDB, BMC Helix Continuous Optimization, BMC Helix Control-M, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix Enterprise Service Management, BMC Helix ITSM, BMC Helix Knowledge Management, BMC Helix Operations Management, BMC Helix Platform, BMC Helix Remediate, BMC Helix Remedyforce,BMC Helix Virtual Agent, BMC Helix Vulnerability Management, Control-M, Control-M Application Integrator, Control-M Automation API, Control-M Data, Control-M Mainframe, Control-M MFT, Control-M SAP, Control-M Self Service, Control-M SLA Management, Control-M Workflow Insights, Control-M Workload Change Manager, Helix for Customer Service Management, TrueSight Automation for Networks, TrueSight Automation for Servers, TrueSight Capacity Optimization, TrueSight Operations Management, TrueSight Orchestration, TrueSight Vulnerability Management for Third-Party ApplicationsService 
• Type: Advisory & Planning
• Availability: Active
• Success Service Code: TECH_ADVR_002
• Date Last Updated: 09/26/2024