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BMC

BMC Remedy IT Service Management 18.x: Fundamentals Administering - Part 1

This online course provides BMC Remedy IT Service Management application administrators with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Remedy Service Desk, BMC Remedy Change Management, BMC Remedy Asset Management, and BMC Service Level Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

Major release:

BMC Helix ITSM 18.x

Good for:

Administrators

Course Delivery:

Self Paced | 6 hours

Course Modules

  • BMC Remedy ITSM Overview
    • BMC Remedy ITSM application purpose
    • BMC Remedy ITSM architecture
    • Foundation data
    • Access Control and Permissions
  • Data Management
    • Data Management overview
    • Data Management Job Console
    • Onboarding Wizard utility
    • Data Wizard utility
    • Data Privacy and Handling data
  • Defining People
    • Permission groups and functional roles
    • People configuration
    • Other People Management activities
  • Catalog Setup
    • Product catalog setup
    • Operational catalog setup
    • Generic catalog setup
  • BMC Service Level Management
    • Overview of BMC Service Level Management
    • BMC SLM Integration with BMC Remedy ITSM
    • Service Targets for BMC Incident Management and Change Management
  • Archiving
    • Archiving concepts
    • Managing archiving policies