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BMC

BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Release Management (WBT)

BMC Helix ITSM - Smart IT provides the next-generation user experience for BMC Remedy IT Service Management (BMC Remedy ITSM). It sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.

This course will give Smart IT Release Management users the knowledge to work with release management processes, features, and tickets.

Major release:

BMC Helix ITSM 20.x

Good for:

Users

Course Delivery:

Self Paced | 1 hours

Course Modules

  • Release Management Concepts
    • Define Release
    • Define Release Management
    • Define the various Release Management terms
    • Describe the Release Management lifecycle
    • Describe Release Management lifecycle use case
    • Define the Release Management functional roles
    • List the Release permissions
    • Enlist the responsibilities of a Release Coordinator
    • Describe the Release Management process flow procedures that a Release Coordinator performs
  • Creating Release Tickets
    • Describe the Release lifecycle example
    • Explain the Initiate milestone
    • Describe relationship between release, activities, and tasks
    • Create a Release from scratch and using template
    • Describe how release work is divided into activities and tasks for each milestone
    • Create an activity and a task
    • View release, activity, and task tickets
    • Edit a release
    • Add change request, activity, and other items to release
    • Update activity and release status
    • Approve and Review release ticket
    • Explain the Planning, Build, Test, Deployment, and Close Down milestones
    • List the steps to plan and schedule the release and build a controlled environment for the release
    • List the steps to test the release and roll out the release to the business
    • List the steps to complete and close the release