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BMC

BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering (ASP)

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This course provides students with the information and hands-on lab exercises for configuring and administering Smart IT.

Major release:

BMC Helix ITSM 20.x

Good for:

Administrators

Course Delivery:

Assisted Self-Paced | 16 hours

Course Modules

  • Appendix A: Latest Enhancements
    • Smart IT enhancements related to:
      • Knowledge articles configuration
      • Smart recorder configuration
      • Release management ticket
      • Ticket console
      • Security incidents
      • Self-help content
      • Asset search capabilities