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BMC Digital Workplace 18.x: Fundamentals Using (WBT)

BMC Digital Workplace offers two applications, BMC Digital Workplace Client and BMC Digital Workplace Catalog. The BMC Digital Workplace Client displays meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. This course will give DWP End Users an overview of the Digital Workplace Client Basic and Advanced features. They will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request. In addition, they will learn how to update the user profile, manage posts and connections, book an appointment, and view the health status of a service.

Major release:

BMC Helix Digital Workplace 18.x

Good for:

Users

Course Delivery:

Self Paced | 2 hours

Course Modules

  • Getting Started
    • Digital Workplace overview
    • BMC Digital Workplace client dashboard
    • BMC Digital Workplace features
    • BMC Digital Workplace process for requesters
  • Digital Workplace Basic and Advanced Features
    • BMC Digital Workplace client interface
    • Catalog
    • Search for a request
    • News feed
    • Create user group and connections
    • Raise and view a request
    • Search service requests by submitted answers
    • Quick requests
    • Statuses of service action requests
    • Multi-user requests
    • Viewing notifications
  • Digital Workplace Advanced Features
    • Digital Workplace Advanced features and services
    • Location
    • My Stuff
    • Service health
    • Request now and add to cart
    • Adding multiple enhanced catalog items to a cart
    • Default shopping cart
    • Saving the shopping cart items
    • Specify dependency between services
    • Broadcasts
    • User profile synchronization
    • Save for later: Individual requests
    • Respond to surveys