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BMC Helix Remedyforce: Fundamentals of Configuration Management – Part 1 (WBT)

BMC Helix Remedyforce: Fundamentals of Configuration Management – Part 1 (WBT) helps you to understand CMDB, its architecture and Common Data Model. It covers the differences and benefits of configuration items (CI) and learn how to create, update and manage CIs and asset.

The course also introduces about the Search features available in Remedyforce CMDB. Additionally, you will learn how to manage relationships of CIs and Assets.

Major release:

BMC Helix Remedyforce 2019

Good for:


Course Delivery:

Web Based Training (WBT) | 1 hours

Course Modules

  • BMC Helix Remedyforce CMDB Overview
    • Introduction to Remedyforce CMDB
    • The CMDB architecture
    • CMDB Common Data Model
    • Coexistence of CI and Assets
    • Introduction to CI and Assets
    • Types of Classes
    • Difference in CI and Assets
    • Benefits in CI and Assets
    • Viewing the Configuration Management Alignability Process Model
  • Using the BMC Helix Remedyforce CMDB
    • Navigate the Remedyforce CMDB
    • Searching CI and Assets
    • Basic and Advanced search
    • Advanced Search Criteria
    • Column Filtering
    • Creating a Configuration Item and Relationship
    • Managing Support Information
    • Creating Relationships between CIs and Assets
    • Viewing CI Explorer
    • Using of CMDB Explorer
    • Configuring CMDB Explorer
    • Instance Editor CMDB 2.0
    • Accessing Change Schedule
    • Working with Change Schedule