BMC Helix Knowledge Management by ComAround 21.x: Fundamentals Administering
BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your organization.
This comprehensive hands-on training focuses on how to manage features, settings, and users in the application interface to optimize the workflow and usage.
Major release:
BMC Helix Knowledge Management 21.x
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 4 hours
Course Modules
-
Foundation
- Roles and privileges: overview
- Knowledge article states and visibility
- User groups
- Content access
-
Content Structure/Taxonomy
- Recommendations
- Setup
- Examples
-
Creating and Working with Tags
- Considerations
- Strategy
-
The KCS® Template
- Benefits
- Fields
- Examples
- Customizations
-
Administration Module Overview
- Overview
- Edit organization details
-
User Groups
- Overview
- Edit fields
-
Managing Licensed Users
- Overview
- Add a licensed user
- Edit a licensed user
- Search for a licensed user
- Remove a license
- Delete a licensed user
-
Managing Basic Users
- Add a basic user
- Search for a basic user
- Assign a license to a basic user
- Delete a basic user
-
Portal Settings
- General information
- Configuration settings
-
Platform Specific Settings: ComAround Knowledge
- Overview
- Interface settings
- Graphical customizations
-
Platform Specific Settings: ComAround Self-Service
- Overview
- Graphical customizations
- Customizable text
-
Platform Specific Settings: Knowledge Worker Platform
- Overview
- Graphical customization: Logotype
- Share knowledge
-
Microsoft Teams Integration App
- Overview
- Share customization
-
Alarms
- Add an alarm
- Edit and delete alarms
-
Reporting and Analytics
- Built-in reports: Overview
-
Knowledge Library Content
- Built-in Knowledge Library: Overview
- Subscribe to content
- Copy content
Recommended Trainings
BMC Helix Knowledge Management by ComAround 21.x: Fundamentals Using