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BMC Helix Knowledge Management by ComAround 21.x: Fundamentals Administering

BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your organization.

This comprehensive hands-on training focuses on how to manage features, settings, and users in the application interface to optimize the workflow and usage.

Major release:

BMC Helix Knowledge Management 21.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 4 hours

Course Modules

  • Foundation
    • Roles and privileges: overview
    • Knowledge article states and visibility
    • User groups
    • Content access
  • Managing Licensed Users
    • Overview
    • Add a licensed user
    • Edit a licensed user
    • Search for a licensed user
    • Remove a license
    • Delete a licensed user
  • Managing Basic Users
    • Add a basic user
    • Search for a basic user
    • Assign a license to a basic user
    • Delete a basic user
  • Alarms
    • Add an alarm
    • Edit and delete alarms